Alicia Carter
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Crowd Manager
At Your Service INC
Chicago, IL
03.2024 - Current
- Operate metal detecting devices to prevent the passage of prohibited items and screen individuals before entrance.
- Manage access points effectively to prevent unauthorized entry into restricted areas or VIP sections.
- Enhance customer experience by resolving guest queries, complaints, or concerns during events.
- Facilitate smooth entry and exit processes by coordinating closely with event staff and ticketing systems.
General Warehouse Worker
Ferrera candy
Chicago, IL
06.2022 - 05.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Analyzed products through various stages of production to evaluate quality.
Security Officer
Securatex
Chicago, IL
07.2019 - 12.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Barista
Pioneer Espresso LLC
Chicago, IL
03.2017 - 04.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
Concession Operator
ARAMARK
Chicago, IL
06.2015 - 02.2017
- Managed refreshment stand and other food concessions at public gatherings, concerts, and sporting events
- Inventoried supplies on hand at the end of each day
- Prepared and served food, beverages, and desserts to customers at various events
- Scrubbed and polished counters, steam tables, and other equipment and cleaned glasses, dishes, and fountain
- Checked and stocked supplies in the counter area and display refrigerators
- Received orders and completed tasks both quickly and efficiently
Education
High school or equivalent - undefined
City Colleges of Chicago-Malcolm X College
Chicago, IL10.2016
Skills
Security escort
Security shift handover procedures
Alarm system monitoring procedures
Damage investigations
Customer service
Security - Security experience (1-7 years)
Emergency procedures
Patrolling
Physical security incident reporting
Organizational skills
Physical access control management
Loss prevention
Two-way radio communication
Crowd management
Certification
- Guard Card
- PERC Card
Timeline
Crowd Manager
At Your Service INC
03.2024 - Current
General Warehouse Worker
Ferrera candy
06.2022 - 05.2023
Security Officer
Securatex
07.2019 - 12.2020
Barista
Pioneer Espresso LLC
03.2017 - 04.2019
Concession Operator
ARAMARK
06.2015 - 02.2017
High school or equivalent - undefined
City Colleges of Chicago-Malcolm X College
Additional Information
Authorized to work in the US for any employer