Alicia Carvalho
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and patient service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Dr. Charles Klucka D.O.
03.2022 - 05.2023
- Check-In/Check-out
- Answer phones on a busy multi-line system
- Scheduling
- Receive and schedule new patient referrals
- Eligibility and Benefits
- Managed messages from the answering service and called patients or other callers back promptly
- Kept track of all office supplies and ordering
- Batched and sent out monthly patient statements
- Batched and sent out monthly appointment recalls
- Maintained an organized and clean front office area
Guest Advisor LOD
Petco Animal Supplies Inc
11.2019 - 12.2021
- Perform daily openings and closings as needed
- Show and educate potential pet owners on animals in the store
- Educate pet owners on the proper nutritional, emotional, and overall well-being of their pets
- Perform daily and weekly animal care as needed.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
Medical Receptionist
Focus Imaging Group
05.2005 - 01.2015
- Obtained insurance verifications,pre-authorizations,and pre- determinations
- Answered telephones,distributed mail and faxes,and prepared patient files
- Scanned and filed patient information into medical records
- Issued intake and new patient forms,office policies,and legally-required documents.
Education
Associate of Science - Medical Billing And Coding
Keiser University
Fort Myers10.2024
High School Diploma -
Lee County School Board
Fort Myers06.2018
Skills
- Patient Service Focused
- Ability to work with a team
- Word Processing
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Referral Coordination
- Front Desk Operations
- Microsoft Office
- Scheduling Appointments
- HIPPA compliance
- Proficient with Greenway Intergy and Athena EHR systems
Timeline
Front Desk Receptionist
Dr. Charles Klucka D.O.
03.2022 - 05.2023
Guest Advisor LOD
Petco Animal Supplies Inc
11.2019 - 12.2021
Medical Receptionist
Focus Imaging Group
05.2005 - 01.2015
Associate of Science - Medical Billing And Coding
Keiser University
High School Diploma -
Lee County School Board