Alicia Casillas
San Diego,CA
Summary
Dynamic and results-oriented professional with extensive experience in environmental services and retail, notably at Rady's Children's Hospital. Excelled in training employees, enhancing customer satisfaction, and implementing safety protocols. Demonstrates exceptional problem-solving abilities and a courteous demeanor, adept at improving operational efficiencies and customer service standards.
Overview
6
6
years of professional experience
Work History
Environmental Services Attendant
Rady's Children's Hospital
10.2023 - Current
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Merchandiser
Sam's Club
11.2022 - 09.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Proposed new ideas and concepts to enhance merchandise displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Collaborated with store managers to determine best placement for merchandise displays.
Overnight Stocker
99 Cents Only
08.2018 - 02.2020
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
Associate of Science - Radiologic Technology
Mesa College
El Cajon, CA06-2028
High School Diploma -
Laurel Preparatory Academy
La Mesa, CA06-2017
Skills
- Active Listening
- Problem-solving abilities
- Courteous demeanor
- Adaptive team player
Timeline
Environmental Services Attendant
Rady's Children's Hospital
10.2023 - Current
Merchandiser
Sam's Club
11.2022 - 09.2023
Overnight Stocker
99 Cents Only
08.2018 - 02.2020
Associate of Science - Radiologic Technology
Mesa College
High School Diploma -
Laurel Preparatory Academy
Similar Profiles
Aaliyah AdamsAaliyah Adams
Administrative Clerk at Rady's Children's HospitalAdministrative Clerk at Rady's Children's Hospital
Janie RamirezJanie Ramirez
UR Nurse Case Manager at Rady's Children's HospitalUR Nurse Case Manager at Rady's Children's Hospital
Samantha TorresSamantha Torres
CNA at Rady's Children's HospitalCNA at Rady's Children's Hospital