Alicia Cavara

Contacted customers directly to notify of
fraudulent activity and minimize impacts.

Analyzed large amounts of data to find patterns
of fraud and anomalies.

Reviewed reports and individual transactions
which appeared suspicious to uncover possible
fraudulent activity.

Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.

Used multiple resources to verify customer
information and actively capture frauds while conversing via live calls.

Recruited new talent and managed brand
image to exceed performance and expand
company.

Reduced turnover rate by enhancing training,
motivation and engagement strategies with all
employees.

Held monthly meetings with employees to
identify techniques and weaknesses that
enhanced customer care and built individual strength in all employees.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

Effectively presented information to customers
and responded to questions.

Resolved customer issues quickly which led to
increased sales to meet quotas.

Handled all customer relations issues pleasantly,
enabling quick resolution and client satisfaction.