Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Cherry

(Open To Relocation)Birmingham,,AL

Summary

Proven leader in healthcare management, notably at Guidehouse, where I optimized billing processes and enhanced operational efficiency by 40%. Expert in strategic planning and relationship building, I excel in driving team productivity and compliance. Achieved a 30% increase in patient satisfaction at Urology Center of Alabama, showcasing my commitment to excellence and attention to detail.

Overview

9
9
years of professional experience

Work History

Patient Account Representative

Guidehouse
Birmingham, AL
07.2024 - Current
  • Built and sustain positive relationships with Directors, managers, and staff.
  • Optimized billing process turnaround by 60 minutes through implementation of weekly spot audits.
  • Processed 100% of electronic payments within contractual timeframes, ensuring compliance with payor agreements
  • Managed insurance verification for 100+ monthly incoming transplant patients across all payor types.
  • Developed and implemented 15+ SOPs, job aids, and training materials, improving operational efficiency by 50%.

Clinical Office Manager/Provider Liaison

Urology Center of Alabama
Birmingham, AL
02.2023 - 05.2024
  • Directly managed 30+ staff members across a multi-physician specialty practice.
  • Decreased patient wait times by 15% through the implementation of optimized scheduling systems.
  • Improved team productivity by 20% through the establishment of clear performance metrics.
  • Managed a $500,000 annual operating budget, optimizing resource allocation.
  • Increased patient satisfaction scores from 10% to 30% through targeted experience initiatives.

Provider Relations Credentialing Coordinator

Behavioral Health Systems
Birmingham, AL
12.2022 - 02.2023
  • Improved credentialing efficiency by 20% through the development of systematic tracking tools
  • Processed 100 provider applications monthly with 99% accuracy rate
  • Reduced credentialing turnaround time by 15%
  • Achieved 100% compliance with regulatory requirements across all provider documentation

Office Manager/Operations Coordinator

Kolbe Clinic
Birmingham, AL
07.2022 - 11.2022
  • Managed daily operations for team of 30 staff members
  • Coordinated weekly financial and operational reports resulting in 45% improvement in resource utilization
  • Processed 30 credentialing applications with 85% accuracy rate
  • Reduced administrative processing time by 15% through workflow optimization

Business Development Representative

Saks Fifth Avenue
Birmingham, AL
01.2020 - 06.2022
  • Identified key client accounts
  • Researched and proposed new customer engagement strategies, leading to increased repeat business
  • Optimized inventory management, enhancing customer satisfaction and reducing stockouts
  • Increased sales by 20% through upsells and cross-selling of additional products and services

Sales Associate-Clinique Beauty Advisor

Belk's Department Store
Jasper, AL
05.2016 - 04.2019
  • Handled 100 daily customer interactions, improving satisfaction from 85% to 90%
  • Implemented an action plan with clear strategies and procedures to meet goals
  • Provided a top-notch shopping experience to build customer
  • Boosted sales 30% by developing strong customer relationships and suggesting suitable products
  • Raised customer satisfaction with top-notch service and a friendly store atmosphere

Education

Master of Science - Healthcare Adminstration

University of Louisiana State University in Shreveport
Shreveport, LA
05-2025

Bachelor of Science - Healthcare Management

University of Alabama At Birmingham
Birmingham, AL
12.2022

Skills

  • Analytical skills
  • Relationship building
  • Collaborative Problem Solving
  • Data analysis
  • Healthcare Compliance
  • Strategic planning
  • Team leadership
  • Attention to detail
  • Revenue Cycle

Timeline

Patient Account Representative

Guidehouse
07.2024 - Current

Clinical Office Manager/Provider Liaison

Urology Center of Alabama
02.2023 - 05.2024

Provider Relations Credentialing Coordinator

Behavioral Health Systems
12.2022 - 02.2023

Office Manager/Operations Coordinator

Kolbe Clinic
07.2022 - 11.2022

Business Development Representative

Saks Fifth Avenue
01.2020 - 06.2022

Sales Associate-Clinique Beauty Advisor

Belk's Department Store
05.2016 - 04.2019

Master of Science - Healthcare Adminstration

University of Louisiana State University in Shreveport

Bachelor of Science - Healthcare Management

University of Alabama At Birmingham

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Alicia Cherry