Alicia Clark
Westville,IN
Summary
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
9
9
years of professional experience
Work History
Dispatcher
Summers Plumbing Heating And Cooling
Valparaiso, IN
04.2023 - Current
- Provided timely updates to customers regarding their orders or requests.
- Developed strategies for improving efficiency within the dispatch department.
- Received and dispatched calls for emergency services.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
Correctional Officer
Westville Correctional Facility
Westville, IN
08.2018 - Current
- Transferred incoming and outgoing calls accordingly.
- Was accountable to clear facility count
- Answered emails and phone calls
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Arranged for medical and dental care of inmates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Identified facility openings and designated inmates to housing units.
- Responded to inquiries from general public regarding Offenders.
Hospital Registrar
Northwest Health LaPorte
Laporte, IN
12.2021 - 04.2023
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.
- Collected, organized and entered patient data into medical systems.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Deputy Clerk
Porter County Government
Valparaiso, IN
03.2016 - 05.2018
- Prepared Weekly Court Calls for Judges
- Documented Incoming and Outgoing Criminal, Civil, and Small Claims Files
- Maintained Daily Court Files
- Pulled Specific Court File Per Judges Request
- Handled Confidential Documentation
- Transferred Incoming Calls Accordingly
- Searched for Criminal Records in Database
Education
High School Diploma -
Chesterton High School
Chesterton, IN06.2012
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Service-Oriented
- Prioritization and Time Management
- Creative Thinking
- Self-Motivated
- Editing and Proofreading
- Attention to Detail
- Workflow prioritization
- Time management
- Dispatching Procedures
Education
Chesterton, IN
Contact
Westville, IN 46391
Timeline
Dispatcher
Summers Plumbing Heating And Cooling
04.2023 - Current
Hospital Registrar
Northwest Health LaPorte
12.2021 - 04.2023
Correctional Officer
Westville Correctional Facility
08.2018 - Current
Deputy Clerk
Porter County Government
03.2016 - 05.2018
High School Diploma -
Chesterton High School