Alicia Clayton
Anderson,SC
Summary
Entry-level IT student with a background in psychology, healthcare, and technical support. Currently pursuing an Associate’s in IT to complement a Bachelor’s in Psychology, bringing unique expertise in problem-solving, communication, and user support. Experienced as a pharmacy technician, demonstrating strong attention to detail, multitasking under pressure, and delivering exceptional customer service in fast-paced environments. Seeking to apply this blend of technical knowledge, healthcare experience, and interpersonal skills in an entry-level IT help desk role.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Prisma Health
10.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Process prescription orders, including entering patient information, verifying insurance coverage, and ensuring compliance with legal and regulatory requirements.
Community Engagement Intern
Sustaining Way
06.2021 - 11.2021
- Assisted with business communications via email, social media and mailings.
- Conducted analysis of community needs and resources to support strategic plans.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
Garden Volunteer
Sustaining Way
02.2021 - 03.2021
Education
Associate of Applied Science - Computer Technology - Programming Concentration
Tri-County Technical College
Greenville, SC08-2025
Bachelor of Science - Psychology
Lander University
12-2021
Skills
- User Support
- Customer Service
- Microsoft (Excel, Access, SQL Server, 365)
- Data Entry
- Quality Assurance
Timeline
Pharmacy Technician
Prisma Health
10.2023 - Current
Community Engagement Intern
Sustaining Way
06.2021 - 11.2021
Garden Volunteer
Sustaining Way
02.2021 - 03.2021
Associate of Applied Science - Computer Technology - Programming Concentration
Tri-County Technical College
Bachelor of Science - Psychology
Lander University
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