CHRISTIANA NNABUCHI
Houston ,TX
Summary
Dedicated and certified healthcare professional with strong experience in patient care, pharmacy operations, and healthcare support. Proven ability to manage sensitive information (HIPAA-compliant), resolve issues efficiently, and communicate clearly with patients, providers, and internal teams. Seeking to transition into a remote Help Desk Representative role where technical, administrative, and customer service skills can enhance user experience and support healthcare operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
The Pharmacy
04.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Processed and verified prescription orders, ensuring accuracy and compliance with healthcare regulations (HIPAA).
- Performed administrative tasks, including patient profile updates and coordination of prescription refills.
Healthcare Customer Service Representative
Homewell Care Services
03.2021 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Healthcare Support Staff
Clipboard Health
03.2020 - 02.2021
- Delivered compassionate care to clients in home and senior living settings.
- Maintained accurate documentation of care, including medication administration and patient observations.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
Front Desk Coordinator
Eagles Trace Senior Living Community
07.2018 - 02.2021
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
Education
CPHT -
Pharmacy Technician
Houston, TX04-2025
GED -
M.P. J Academy of Excellence
Houston, TX09-2024
Higher National Diploma - Accounting
Abia State Polytechnice
Nigeria 09-2000
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Help Desk & User Support (via phone, email, remote)
- Healthcare IT Systems (eg, EHR, pharmacy software)
- Data Entry & Patient Record Management
- HIPAA & OSHA Compliance
- Call Handling & Ticket Resolution
- Microsoft Office Suite Google Workspace
- Strong Interpersonal & Communication Skills
- Conflict Resolution & Customer Service
- Remote Work Readiness & Time Management
Certification
- CPhT - Certified Pharmacy Technician - PTCB #30301294
- Registered Pharmacy Technician - #385770
- IV Certification (ACPE UAN) - #0156-23-004-CP
- HIPAA for Healthcare Certification - #000037168696
- OSHA Bloodborne Pathogens for Healthcare - #0000371686
- CPR Certified
Timeline
Pharmacy Technician
The Pharmacy
04.2025 - Current
Healthcare Customer Service Representative
Homewell Care Services
03.2021 - Current
Healthcare Support Staff
Clipboard Health
03.2020 - 02.2021
Front Desk Coordinator
Eagles Trace Senior Living Community
07.2018 - 02.2021
CPHT -
Pharmacy Technician
GED -
M.P. J Academy of Excellence
Higher National Diploma - Accounting
Abia State Polytechnice
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