Alicia Cline Holum
Savage,MN
Summary
Performance-driven Vice President with over 15-years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
11
years of professional experience
Work History
Senior Director
Volunteers of America of Minnesota
Edina, MN
04.2016 - Current
- Establish and oversee operational and administrative procedures of Older Adult Services to meet organization mission, objectives, and values set by board
- Control department budget and financial performance, including reviewing P&L statements and analyzing market conditions for opportunities to solicit service line growth and cost savings
- Facilitate quality service to residents and clients and build long-term relationships with local housing partners, Managed Care, and healthcare providers
- Direct staff core competency development to achieve goals and objectives
- Boosted associate retention by administering structured orientation and onboarding process for new hires parallel with organizational goal
- Standardized supply purchasing with cost-effective vendors through evaluation and recommendation of methods
- Saved organization over $7K monthly by effectively assessing cost saving opportunities in programs
- Spearheaded strategic plan to bill for Medical Assistance and Medicare services to yield $100K annual billable revenue increase
- Collected $75K in three-month period with focus on outstanding aging
- Improving organizational cash position.
Executive Director
Intrepid USA Home Health & Hospice
Edina, MN
09.2014 - 02.2016
- Directed day-to-day activities of marketing efforts, including setting goals, controlling budgets, preparing business/financial analysis, and implementing cost reduction initiatives
- Collaborated and led cross-functional teams to create long-term marketing strategies
- Headed performance improvement initiatives and developed incentivizing, organizational culture
- Cultivated market relationships for cross-referral of patients in partnership with Marketing Team
- Employed manpower management approach and promoted optimum use of systems, resulting in enhance productivity, performance, and efficiency
- Reduced monthly days sales outstanding (DSO) from 50 to 15 days by improving outstanding order monitoring and tracking
- Yielded revenue increase by $3K-$7.5K per case by spearheading improvement in case weight and HHRG scores for admitted patients.
Laboratory Billing, Pathology, and Transcription Manager
Allina Health Medical
Minneapolis, MN
09.2011 - 09.2014
- Mentored and led 20 reference laboratory billing associate and insurance specialists; 7 pathology transcriptionists and 5 pathology administrative assistants, to process 5000+ patient and client invoices/month for laboratory services
- Worked with IT team to develop electronic data process for claims error processing team
- This resulted in 20% increased staff efficiency, decreased utilization of printing resources, and reporting capacity of workflow
- Developed internal tracking process for embryo Cryopreservation billing and destruction which improved collections by 15% and improved efficiencies for cryotherapy team as administrative tasks were realigned to billing staff versus technical staff
Education
MBA -
Concordia University, St. Paul
Saint Paul, MN05.2015
Bachelor of Arts - Organizational Leadership
Concordia University, St. Paul
Saint Paul, MN05.2009
Skills
- Collaborative Leadership
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Strategic Vision
- Performance Tracking and Evaluations
- P&L Responsibility
- Technical Proficiency
- Administration and Reporting
- Key Performance Indicators (KPI)
- Practice Operations Management
- Core Values Management
- Client Satisfaction
Accomplishments
- Collaborated and co-chaired the High Rise Health Alliance; a cooperative team of 30 multi-organizational, collaborative community members to address barriers in equitable care.
- Generated revenue source which is projected to increase overall earnings by $75K for VOA of Minnesota through enrollment in Housing Stabilization Services in MN Department of Health.
Timeline
Senior Director
Volunteers of America of Minnesota
04.2016 - Current
Executive Director
Intrepid USA Home Health & Hospice
09.2014 - 02.2016
Laboratory Billing, Pathology, and Transcription Manager
Allina Health Medical
09.2011 - 09.2014
MBA -
Concordia University, St. Paul
Bachelor of Arts - Organizational Leadership
Concordia University, St. Paul
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