Alicia Colon
Summary
Resourceful and proactive leader with extensive experience in operational management, staff development, and customer service. Passionate about self-improvement and dedicated to advancing both personally and professionally. Seeking to leverage my leadership skills and drive organizational growth as an Assistant Manager at The North Face.
Overview
6
6
years of professional experience
Work History
Supervisor - Stock
The North Face
Charlotte, NC
10.2021 - Current
- Helped develop a team of sales associates to consistently deliver exceptional customer service through branding, policies and procedures.
- Created a schedule while balancing staffing levels, guaranteeing fair shift distribution via StoreForce.
- Supported shop staffing levels through seasonal recruiting and leading group interviews.
- Collaborated regularly with store manager to execute changes such as implementing new visual merchandising standards, resulting in increased customer engagement.
- Exceeded Operational Standards and time management through processing payroll.
Executive Team Lead – Service and Engagement
Target
Charlotte, NC
01.2019 - 10.2021
- Established and planned department monthly and quarterly workload to support business priorities and achieve company goals
- Managed a team of hourly associates and leaders to deliver exceptional guest experience and create business strategies to increase sales
- Analyzed customer feedback to provide strategic directions to increase customer satisfaction and empower a guest centric culture
- Promoted teamwork and quality service through daily communication and coordination with other departments
Education
Bachelor’s degree - Psychology
Wake Forest University
05.2018
Skills
- Conflict Resolution
- Customer Service
- Communication
- Organization
- Problem-solving
- Management
Websites
Timeline
Supervisor - Stock
The North Face
10.2021 - Current
Executive Team Lead – Service and Engagement
Target
01.2019 - 10.2021
Bachelor’s degree - Psychology
Wake Forest University