Jessica Trzcinski

Work History

Cashier/Customer Service/Stock/ Area Supervisor

DD's Discounts/Ross Dress for Less

03.2022 - Current

I have done markdowns, stock, cashiering and fitting room
I have many responsibilities such as: cleaning, stocking, displaying, receiving truck, carry-outs for customers and so much more
Set up new sales displays each week with fresh merchandise.
Every day has different responsibilities but helping customers and doing my job and every task with all of my effort is a daily constant
Processed refunds and exchanges in accordance with company policy.
Greeted customers entering store and responded promptly to customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked with floor team and managers to meet wide range of customer needs.
Enhanced shopping experience, provided product information and location assistance.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.
Provided ongoing coaching to staff members, promoting skill development and career progression.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections to check quality and compliance with established specifications.
Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Educated staff on strategies for handling difficult customers and challenging situations.
Marked-down clearance items and relocated merchandise to proper store areas.
Submitted reports to senior management to aid in business decision-making and planning.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Examined incoming inventory, merchandised shelves and prevented shrinkage.

Sonic Carhop

Sonic Drive-In

07.2022 - 12.2022

Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Handled cash transactions accurately, ensuring proper change was given to customers.
Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Operated headset communication system to take orders quickly and accurately from customers.
Resolved customer complaints professionally, finding mutually agreeable solutions.
Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
Enhanced sales by upselling menu items and promoting daily specials.
Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Assisted in the training of new carhops, sharing best practices for success in the role.
Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Provided top-notch service while adhering to all health codes and regulations.
Prioritized safety by following all company protocols regarding food handling and serving procedures.
Balanced orders on trays weighing over 30 lbs and delivered them to cars.
Brewed coffee and tea and changed out drink station syrups.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Hostess

Denney's

01.2022 - 03.2022

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Completed daily side work and opening and closing duties without fail.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Advised customers about special offerings and menu items to help drive sales.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.

Cashier

JCPenney

11.2021 - 12.2021

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Used POS system to enter orders, process payments and issue receipts.
Set up new sales displays each week with fresh merchandise.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Sales Associate

Walmart

12.2020 - 10.2021

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Displayed merchandise by arranging in appealing ways to boost sales.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.

Cashier and Customer Service

The Odd Shop

02.2020 - 10.2020

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.

Summary

Overview

Work History

Cashier/Customer Service/Stock/ Area Supervisor

Sonic Carhop

Hostess

Cashier

Sales Associate

Cashier and Customer Service

Education

High school or equivalent -

Skills

Accomplishments

Certification

Community Service

Timeline

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