Darius Kelly
Las Vegas,NV
Summary
Dynamic Security Officer Supervisor with proven expertise at Secure Source in crisis management and incident response. Skilled in documentation and regulatory compliance, I excel in fostering client relationships and resolving conflicts. Recognized for enhancing safety protocols and maintaining high standards of professionalism in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Security Officer Supervisor
Secure Source
12.2024 - Current
- Access Control: Manage all entry and exit points, verify identification for both people and vehicles, and maintain visitor records.
- Monitoring and Inspections: Ensure safety and security protocols are followed, conducting inspections of packages and vehicles.
- Documentation and Reporting: Write detailed, accurate reports during each shift using specific software and technology.
- Professionalism and Customer Service: Ensure punctuality, adhere to dress codes, foster positive client relationships, and use effective communication to deescalate issues.
- Equipment Management and Communication: Manage assigned security equipment (radios, access keys, vehicles, etc.), report information/concerns to supervisors, and participate in team meetings.
Security Officer
Lyons Security
11.2023 - 12.2024
- Access Control: Manage all entry and exit points, verify identification for both people and vehicles, and maintain visitor records.
- Monitoring and Inspections: Ensure safety and security protocols are followed, conducting inspections of packages and vehicles.
- Documentation and Reporting: Write detailed, accurate reports during each shift using specific software and technology.
- Professionalism and Customer Service: Ensure punctuality, adhere to dress codes, foster positive client relationships, and use effective communication to deescalate issues.
- Equipment Management and Communication: Manage assigned security equipment (radios, access keys, vehicles, etc.), report information/concerns to supervisors, and participate in team meetings.
Security Officer and Event Staff
Contemporary Staffing Services
11.2023 - 03.2024
- Evidence and Documentation Management: Collect and preserve evidence for investigations, ensuring legal documentation, and writing detailed incident and complaint reports.
- Mobile Patrol and Site Services: Operate a company patrol vehicle to deliver mobile security services across sites, following specific instructions and values.
- Reporting and Compliance: Use specific technology and software to write accurate reports, meeting established benchmarks and quality standards.
- Professionalism and Client Relations: Maintain punctuality, adhere to dress codes, foster positive customer service relationships, and use communication skills to deescalate issues.
- Equipment and Vehicle Management: Oversee the assigned patrol vehicle (fueling, cleaning, inspections) and manage other assigned equipment (radios, keys, uniforms, etc.).
- Communication and Team Engagement: Maintain effective communication with supervisors to report concerns and participate in team meetings to share important information.
Dock Associate
Amazon
02.2019 - 10.2023
- Loading and Unloading: Manually or mechanically move freight (cartons, drums, machinery, etc.) on and off trucks, ships, or railcars.
- Equipment Operation: Use material-handling tools such as forklifts, pallet jacks, hand trucks, and sometimes cranes to transport goods.
- Cargo Inspection and Documentation: Verify shipments against manifests, check for damages or shortages, and log data into inventory systems or spreadsheets.
- Safety and Maintenance: Maintain a clean, debris-free work area to prevent accidents and follow strict safety protocols, including the use of protective gear.
- Sorting and Staging: Organize and secure freight in designated areas or on vehicles to prevent damage during transit.
- Vessel/Vehicle Support: Tasks may include securing ships to moorings (unmooring), installing gangways, or opening/closing freight car hatches.
Customer Service Representative
Sitel
02.2014 - 02.2019
- Communication & Support: Serves as the first point of contact across various channels, including phone, email, live chat, and social media. They answer product questions, process orders, and manage returns or exchanges.
- Problem Resolution: Identifies and troubleshoots customer concerns, providing tailored solutions to resolve complaints promptly. They are responsible for de-escalating tense situations with empathy and patience.
- Documentation & Accuracy: Maintains detailed records of all customer interactions using CRM (Customer Relationship Management) software. This data is used to track satisfaction levels and improve company service strategies.
- Growth & Collaboration: Identifies opportunities for upselling or cross-selling products when beneficial to the customer. They also collaborate with other departments to escalate complex issues and provide feedback to improve overall service quality
Education
High School Diploma -
Academy of Individualized Study
Las Vegas, NV06.2012
Skills
1 Core Operations & Management
- Security Operations Management: Overseeing daily security functions
- Incident Response: Acting quickly and efficiently during security events or crises
- Fraud Detection & Prevention: Identifying and mitigating potential fraudulent activities
2 Analysis & Documentation
- Attention to Detail: Ensuring accuracy in all tasks, documentation, and observations
- Analytical Thinking: Evaluating information and situations to make informed decisions
- Evidence Collection: Gathering and preserving information for investigations or legal action
3 Communication & Interpersonal
- Communication Skills (Verbal & Written): Clearly conveying information, reports, and instructions
- Collaboration with Law Enforcement: Liaising with external agencies when necessary
4 Client Relations & Conflict Handling
- Conflict Resolution: Professionally de-escalating and solving disputes
- Problem-Solving: Finding effective solutions to diverse challenges encountered during daily operations
Timeline
Security Officer Supervisor
Secure Source
12.2024 - Current
Security Officer
Lyons Security
11.2023 - 12.2024
Security Officer and Event Staff
Contemporary Staffing Services
11.2023 - 03.2024
Dock Associate
Amazon
02.2019 - 10.2023
Customer Service Representative
Sitel
02.2014 - 02.2019
High School Diploma -
Academy of Individualized Study