Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tatiana Jones

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Officer/Master Control Operator

Allied Universal Security Services
01.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Identified equipment issues and implemented troubleshooting techniques for resolution.
  • Contributed to an organized work environment by maintaining a clean and clutter-free master control area.
  • Increased viewer satisfaction by coordinating with production teams to resolve technical issues promptly.
  • Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.
  • Streamlined communication between departments, facilitating smooth daily operations in the master control room.
  • Demonstrated a strong commitment to upholding all company policies, procedures, and values while performing daily tasks related to the role of Master Control Operator within the framework established by station management during regular meetings held periodically throughout each fiscal quarter period.
  • Monitored channels for compliance with federal regulations and strict company rules.
  • Enhanced broadcast quality by monitoring and adjusting video, audio, and transmitter levels.
  • Guaranteed continuous network feed availability through proactive management of satellite downlinks, fiber circuits, microwave links, or other sources as required for distribution purposes throughout assigned shifts or rotations periods within the calendar year schedule provided annually upon hire date approval by station management personnel contacts.

Front Desk Receptionist

Elements Massage
05.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Security Officer

Northern Security Control
12.2021 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Team Leader

Cava Grill
03.2023 - 05.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.

Shift Leader

Chick-fil-A
05.2021 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

High School Diploma -

Wakefield High School
Arlington, VA
06.2022

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • CCTV Surveillance
  • CCTV Monitoring
  • Detail Oriented
  • Superior customer service
  • Physical Fitness
  • Surveillance
  • Emergency Response
  • Access Control
  • Patrol operations
  • Complex Problem-Solving
  • Relationship building and management
  • Security Screenings
  • Conflict de-escalation
  • Visitor tracking
  • Conflict resolution techniques
  • Threat Assessment
  • Access Control Management
  • Threat Management
  • Staff Management
  • Stationary surveillance
  • Crime Prevention
  • Emergency Management
  • Dispatch
  • Operations Management
  • Work ethic
  • Workplace Safety
  • Patrolling
  • Verbal and written communication
  • Reliability
  • Punctuality
  • Security camera monitoring
  • Security Protocols
  • Security procedures knowledge
  • First Aid Certified
  • Reporting skills
  • ID Verification
  • Emergency awareness
  • Event security
  • Patrol techniques
  • Self-Defense
  • De-Escalation Techniques
  • English fluency
  • Sensitive information handling
  • Knowledge of supervisory concepts
  • Perimeter security
  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Administrative Skills
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Hospitality services
  • Front Office Management
  • Filing
  • Work Prioritization
  • Administrative Support
  • Initiative-taking
  • Confidentiality handling
  • Guest Relations
  • Meeting Scheduling
  • Multi-Line Telephone Systems
  • Hospitality best practices
  • Call forwarding
  • Mail handling
  • Meeting Arrangements
  • Basic accounting
  • Inventory Control
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Performance Improvement
  • Work Planning
  • Goal Setting
  • Overseeing Daily Activities
  • Quality Improvement
  • Analytical Thinking
  • Mentoring
  • Daily workflow improvement
  • Leading Team Meetings
  • Safety
  • Staff education and training
  • Coaching
  • Flexible Schedule
  • Issue Resolution
  • Client Service
  • Shift Scheduling
  • Team Check-Ins
  • Performance Evaluations
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Complaint resolution
  • Influencing skills
  • SMART goals
  • Employee Evaluation
  • Overtime Management
  • Technical Support
  • Onboarding and Orientation
  • Sales expertise
  • Expectation setting
  • Multitasking
  • Multitasking Abilities
  • Active Listening
  • Relationship Building
  • Process Improvement
  • Self Motivation
  • Professionalism
  • Time management abilities
  • Adaptability
  • Problem-solving aptitude
  • Positive Attitude
  • Team Leadership
  • Customer service focus
  • Decision-making capabilities
  • Strong verbal and written communication
  • Training Assistance
  • Creative Problem-Solving
  • Customer Service Management
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Staff Supervision
  • Staff Training and Development
  • Goal Setting and Tracking
  • POS System Operation
  • Motivational Leadership
  • Safety processes and procedures
  • Assigning Work
  • Inventory Counts
  • Sales and Upselling
  • Role Modeling
  • Shift Paperwork Completion
  • Staff Development
  • Policy Enforcement
  • Professional Appearance
  • Quality control assurance
  • Sales Reporting
  • Employee Scheduling
  • Employee Attendance Monitoring
  • Excellent Communication
  • Task Prioritization
  • Data Analysis
  • Idea Development and Brainstorming
  • Quantitative skills
  • Improvement plan knowledge
  • Decision-Making
  • Team building
  • Written Communication
  • Problem-solving abilities
  • Organizational Skills
  • Drawer Assignments
  • POS Deletions
  • Policy and Procedure Enforcement
  • Quality Inspections
  • Interpersonal Relations
  • Equipment Troubleshooting
  • Production Scheduling
  • Production Reporting
  • Rules Enforcement

Certification

  • First Aid/CPR Certified

Languages

Spanish
Limited Working
French
Professional Working

Timeline

Security Officer/Master Control Operator

Allied Universal Security Services
01.2024 - Current

Front Desk Receptionist

Elements Massage
05.2023 - 12.2023

Team Leader

Cava Grill
03.2023 - 05.2023

Security Officer

Northern Security Control
12.2021 - 11.2023

Shift Leader

Chick-fil-A
05.2021 - 03.2023

High School Diploma -

Wakefield High School
  • First Aid/CPR Certified

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Tatiana Jones