Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Orchestrated building safety measurements to maintain security and protect residents.
School Custodian
Chicago Public Schools
02.2012 - 09.2018
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Moved furniture for cleaning and set up for special events.
Checked in and stocked inventory throughout facility.
Doorman
Draper & Kramer Management
09.2012 - 02.2016
Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Therapuetic Recreational Leader
Chicago Park District
06.1999 - 09.2011
Maintained inventory of supplies and equipment with established sign-out procedures.
Kept athletic and games equipment and facilities organized and maintained.
Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
Coordinated staff volunteers to supervise events and facilitate scheduled activities.
Trained staff members on conducting events and following safety procedures.
Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.