Summary
Work History
Education
Skills
Timeline
Generic

Tracy Applewhite

Cusromer Service Representative
Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Head Doorman

Mfort Security/Allied Universal Security
05.2018 - Current
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.

School Custodian

Chicago Public School
02.2012 - 09.2016
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.

Doorman

Draper & Kramer Management
09.2012 - 01.2016
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Recreational Leader

Chicago Park District
06.1999 - 08.2011
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.

Education

No Degree - Broadcasting Communication

Kennedy King College
6300 S. Halsted Chicago IL
06.2026

High School Diploma -

Dunbar Vocational H.S
3000 S. King Drive Chicago IL
06.1998

Skills

  • Lead Generation
  • Staff Management
  • Sales and Marketing
  • Customer Relationship Management
  • Strategic Planning
  • Schedule Preparation

Timeline

Head Doorman

Mfort Security/Allied Universal Security
05.2018 - Current

Doorman

Draper & Kramer Management
09.2012 - 01.2016

School Custodian

Chicago Public School
02.2012 - 09.2016

Recreational Leader

Chicago Park District
06.1999 - 08.2011

No Degree - Broadcasting Communication

Kennedy King College

High School Diploma -

Dunbar Vocational H.S
Tracy ApplewhiteCusromer Service Representative