Kara Trueblood
Chicago,US
Summary
Utilized advanced problem-solving skills and a strong focus on safety to elevate team morale and achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Security Officer Supervisor
Allied Universal
11.2024 - Current
- Led team to enhance security protocols, boosting response times and staff confidence.
- Implemented training programs, improving incident response and team readiness.
- Conducted risk assessments, identifying vulnerabilities and enhancing safety measures.
- Organized safety drills, fostering proactive security awareness among personnel.
Asset Protection Detective
Macy's
04.2024 - 11.2024
- Conduct surveillance to identify theft, fostering law enforcement partnerships.
- Train colleagues on asset protection, enhancing team skills.
- Prepare detailed reports on theft incidents, supporting investigations.
- Ensure compliance with legal and company policies during apprehensions.
- Respond to alarms and special assignments, maintaining store security.
- Fostered a collaborative environment by mentoring new team members, enhancing their confidence and skill sets in asset protection.
- Conducted thorough investigations into theft incidents, leading to actionable insights that strengthened loss prevention strategies.
- Implemented proactive surveillance tactics that reduced theft incidents, contributing to noticeable gains in store profitability.
- Developed and integrated a new reporting system for theft incidents, streamlining data collection and improving response times.
- Ensured adherence to compliance standards during apprehensions, safeguarding company reputation and minimizing legal risks.
Visual Security Officer
Macy's
01.2023 - 04.2024
- Monitor store activities to prevent theft and ensure safety.
- Collaborate with team to enhance security protocols.
- Adapt quickly to dynamic retail environments.
- Communicate effectively with diverse customers and staff.
- Maintain punctuality and flexible availability.
- Fostered a collaborative atmosphere among security staff, enhancing team morale and improving overall effectiveness in loss prevention initiatives.
- Implemented advanced surveillance techniques, leading to noticeable reductions in theft incidents and strengthening store security.
Customer Service and Asset Protection
Walmart
04.2015 - 01.2023
- Led front-end operations, enhancing checkout speed and customer satisfaction.
- Managed transactions, achieving high accuracy and minimizing discrepancies.
- Trained team members, boosting service quality and knowledge.
- Conducted inventory audits, resolving stock issues for optimal levels.
- Analyzed sales data, identifying trends to improve business performance.
- Developed creative solutions for asset protection challenges, balancing customer service with effective loss prevention strategies.
- Mentored team members in customer service best practices, elevating overall service quality and product knowledge across the department.
- Streamlined front-end workflows, significantly reducing wait times and enhancing overall customer satisfaction.
- Coordinated with management to implement new training programs, fostering a culture of continuous improvement among team members.
- Introduced a digital inventory tracking system, improving accuracy and ensuring timely replenishment of stock.
- Evaluated customer feedback data to refine service strategies, leading to noticeable gains in customer retention.
- Promoted a positive team environment by mentoring colleagues, which strengthened team cohesion and service delivery.
Ralph Lauren Specialist
Macy's
01.2015 - 03.2015
- Organized and stocked Ralph Lauren merchandise, enhancing display appeal.
- Assisted in sales promotions, contributing to increased customer engagement.
- Monitored sales trends to optimize inventory management.
- Maintained merchandise cleanliness, ensuring brand standards.
- Styled mannequins to showcase latest Ralph Lauren collections.
- Enhanced visual merchandising strategies, leading to improved customer engagement and increased foot traffic in-store.
- Partnered with team members to execute seasonal promotions, driving noticeable results in sales conversions and customer satisfaction.
- Analyzed customer feedback to refine product displays, resulting in substantial improvements in merchandise turnover.
Sales Associate and Shoe Expeditor
Macy's
07.2012 - 10.2013
- Assisted customers in finding merchandise, enhancing shopping experience and satisfaction.
- Processed transactions efficiently, ensuring accurate and quick payment handling.
- Organized and stocked sales floor, maintaining a clean and appealing environment.
- Collaborated with shoe department to retrieve items, improving team efficiency.
- Monitored sales and maintained workstation order, contributing to store success.
- Fostered a welcoming atmosphere for customers, actively listening to their needs and elevating overall satisfaction.
- Streamlined transaction processes, significantly reducing wait times and enhancing customer satisfaction during peak hours.
- Coordinated with the shoe department to efficiently locate and retrieve items, boosting team productivity and customer service.
Education
Masters Degree - Criminal Justice
Southern New Hampshire University
New Hampshire11.2025
Bachelors Degree - Criminal Justice
Southern New Hampshire University
New Hampshire01.2024
Associates Degree - Fine Arts
Malcolm X College
Chicago, IL05.2022
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Bronzeville Scholastic Institute
Chicago, IL06.2012
Skills
- Provided specialized customer support to enhance client satisfaction and loyalty
- Facilitated team leadership strategies to drive project success and foster a positive work environment
- Managed cash transactions to ensure accuracy and security in financial operations
- Developed and implemented expert merchandising techniques to optimize inventory management and customer experience
- Performed detailed financial analysis to enhance operational efficiency and profitability
- Applied expert problem-solving skills to enhance operational efficiency and drive innovation
- Utilized Microsoft Office expertise to support project management and documentation processes
- Developed and implemented asset protection protocols to mitigate risks and enhance security measures
- Managed inventory systems to support operational efficiency and reduce discrepancies
- Leveraged extensive sales experience to cultivate client relationships and support business growth
- Designed and delivered comprehensive training programs aimed at developing expertise within the organization
- Oversaw daily operations management activities to ensure seamless workflow and service delivery
- Implemented effective strategies for conflict resolution to maintain a positive work environment
Accomplishments
Graduated with a 3.8 GPA as well with Honors and achieving being on the Presidents List.
ADDITIONAL INFORMATION
- Awards and Acknowledgements
- Southern Hampshire University GPA 3.7
- Presidents List/Honor Roll
- Recognized for academic excellence and outstanding performance.
Timeline
Security Officer Supervisor
Allied Universal
11.2024 - Current
Asset Protection Detective
Macy's
04.2024 - 11.2024
Visual Security Officer
Macy's
01.2023 - 04.2024
Customer Service and Asset Protection
Walmart
04.2015 - 01.2023
Ralph Lauren Specialist
Macy's
01.2015 - 03.2015
Sales Associate and Shoe Expeditor
Macy's
07.2012 - 10.2013
Masters Degree - Criminal Justice
Southern New Hampshire University
Bachelors Degree - Criminal Justice
Southern New Hampshire University
Associates Degree - Fine Arts
Malcolm X College
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Bronzeville Scholastic Institute