Summary
Overview
Work History
Education
Skills
Accomplishments
ADDITIONAL INFORMATION
Timeline
Generic

Kara Trueblood

Chicago,US

Summary

Utilized advanced problem-solving skills and a strong focus on safety to elevate team morale and achieve operational excellence.

Overview

13
13
years of professional experience

Work History

Security Officer Supervisor

Allied Universal
11.2024 - Current
  • Led team to enhance security protocols, boosting response times and staff confidence.
  • Implemented training programs, improving incident response and team readiness.
  • Conducted risk assessments, identifying vulnerabilities and enhancing safety measures.
  • Organized safety drills, fostering proactive security awareness among personnel.

Asset Protection Detective

Macy's
04.2024 - 11.2024
  • Conduct surveillance to identify theft, fostering law enforcement partnerships.
  • Train colleagues on asset protection, enhancing team skills.
  • Prepare detailed reports on theft incidents, supporting investigations.
  • Ensure compliance with legal and company policies during apprehensions.
  • Respond to alarms and special assignments, maintaining store security.
  • Fostered a collaborative environment by mentoring new team members, enhancing their confidence and skill sets in asset protection.
  • Conducted thorough investigations into theft incidents, leading to actionable insights that strengthened loss prevention strategies.
  • Implemented proactive surveillance tactics that reduced theft incidents, contributing to noticeable gains in store profitability.
  • Developed and integrated a new reporting system for theft incidents, streamlining data collection and improving response times.
  • Ensured adherence to compliance standards during apprehensions, safeguarding company reputation and minimizing legal risks.

Visual Security Officer

Macy's
01.2023 - 04.2024
  • Monitor store activities to prevent theft and ensure safety.
  • Collaborate with team to enhance security protocols.
  • Adapt quickly to dynamic retail environments.
  • Communicate effectively with diverse customers and staff.
  • Maintain punctuality and flexible availability.
  • Fostered a collaborative atmosphere among security staff, enhancing team morale and improving overall effectiveness in loss prevention initiatives.
  • Implemented advanced surveillance techniques, leading to noticeable reductions in theft incidents and strengthening store security.

Customer Service and Asset Protection

Walmart
04.2015 - 01.2023
  • Led front-end operations, enhancing checkout speed and customer satisfaction.
  • Managed transactions, achieving high accuracy and minimizing discrepancies.
  • Trained team members, boosting service quality and knowledge.
  • Conducted inventory audits, resolving stock issues for optimal levels.
  • Analyzed sales data, identifying trends to improve business performance.
  • Developed creative solutions for asset protection challenges, balancing customer service with effective loss prevention strategies.
  • Mentored team members in customer service best practices, elevating overall service quality and product knowledge across the department.
  • Streamlined front-end workflows, significantly reducing wait times and enhancing overall customer satisfaction.
  • Coordinated with management to implement new training programs, fostering a culture of continuous improvement among team members.
  • Introduced a digital inventory tracking system, improving accuracy and ensuring timely replenishment of stock.
  • Evaluated customer feedback data to refine service strategies, leading to noticeable gains in customer retention.
  • Promoted a positive team environment by mentoring colleagues, which strengthened team cohesion and service delivery.

Ralph Lauren Specialist

Macy's
01.2015 - 03.2015
  • Organized and stocked Ralph Lauren merchandise, enhancing display appeal.
  • Assisted in sales promotions, contributing to increased customer engagement.
  • Monitored sales trends to optimize inventory management.
  • Maintained merchandise cleanliness, ensuring brand standards.
  • Styled mannequins to showcase latest Ralph Lauren collections.
  • Enhanced visual merchandising strategies, leading to improved customer engagement and increased foot traffic in-store.
  • Partnered with team members to execute seasonal promotions, driving noticeable results in sales conversions and customer satisfaction.
  • Analyzed customer feedback to refine product displays, resulting in substantial improvements in merchandise turnover.

Sales Associate and Shoe Expeditor

Macy's
07.2012 - 10.2013
  • Assisted customers in finding merchandise, enhancing shopping experience and satisfaction.
  • Processed transactions efficiently, ensuring accurate and quick payment handling.
  • Organized and stocked sales floor, maintaining a clean and appealing environment.
  • Collaborated with shoe department to retrieve items, improving team efficiency.
  • Monitored sales and maintained workstation order, contributing to store success.
  • Fostered a welcoming atmosphere for customers, actively listening to their needs and elevating overall satisfaction.
  • Streamlined transaction processes, significantly reducing wait times and enhancing customer satisfaction during peak hours.
  • Coordinated with the shoe department to efficiently locate and retrieve items, boosting team productivity and customer service.

Education

Masters Degree - Criminal Justice

Southern New Hampshire University
New Hampshire
11.2025

Bachelors Degree - Criminal Justice

Southern New Hampshire University
New Hampshire
01.2024

Associates Degree - Fine Arts

Malcolm X College
Chicago, IL
05.2022

undefined

Bronzeville Scholastic Institute
Chicago, IL
06.2012

Skills

  • Provided specialized customer support to enhance client satisfaction and loyalty
  • Facilitated team leadership strategies to drive project success and foster a positive work environment
  • Managed cash transactions to ensure accuracy and security in financial operations
  • Developed and implemented expert merchandising techniques to optimize inventory management and customer experience
  • Performed detailed financial analysis to enhance operational efficiency and profitability
  • Applied expert problem-solving skills to enhance operational efficiency and drive innovation
  • Utilized Microsoft Office expertise to support project management and documentation processes
  • Developed and implemented asset protection protocols to mitigate risks and enhance security measures
  • Managed inventory systems to support operational efficiency and reduce discrepancies
  • Leveraged extensive sales experience to cultivate client relationships and support business growth
  • Designed and delivered comprehensive training programs aimed at developing expertise within the organization
  • Oversaw daily operations management activities to ensure seamless workflow and service delivery
  • Implemented effective strategies for conflict resolution to maintain a positive work environment

Accomplishments

    Graduated with a 3.8 GPA as well with Honors and achieving being on the Presidents List.

ADDITIONAL INFORMATION

  • Awards and Acknowledgements
  • Southern Hampshire University GPA 3.7
  • Presidents List/Honor Roll
  • Recognized for academic excellence and outstanding performance.

Timeline

Security Officer Supervisor

Allied Universal
11.2024 - Current

Asset Protection Detective

Macy's
04.2024 - 11.2024

Visual Security Officer

Macy's
01.2023 - 04.2024

Customer Service and Asset Protection

Walmart
04.2015 - 01.2023

Ralph Lauren Specialist

Macy's
01.2015 - 03.2015

Sales Associate and Shoe Expeditor

Macy's
07.2012 - 10.2013

Masters Degree - Criminal Justice

Southern New Hampshire University

Bachelors Degree - Criminal Justice

Southern New Hampshire University

Associates Degree - Fine Arts

Malcolm X College

undefined

Bronzeville Scholastic Institute
Kara Trueblood