BENJAMIN VILLA
CHICAGO,US
Summary
Dynamic restaurant manager with 5+ years of experience leading high volume hospitality operations. Skilled in team leadership, staff development, budget control, and driving revenue growth through innovative promotions and exceptional guest experiences. Proven track record of improving efficiency, maintaining compliance with health and safety standards, and building strong customer and vendor relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Disco Pancake
07.2024 - Current
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Developed and implemented performance metrics to assess team productivity and service quality.
- Managed scheduling, labor costs, and inventory to consistently meet budget targets and improve overall efficiency.
Assistant General Manager
Moe’s Cantina (Wrigleyville)
04.2021 - 06.2024
- Supervised daily operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented hiring, onboarding, and retention strategies that reduced turnover and built a strong, reliable team.
- Led, trained, and developed a team of 40+ employees, fostering a culture of accountability, teamwork, and exceptional hospitality.
VIP Host/ Promoter
Glow Chicago/A1 Hospatality
01.2017 - Current
- Coordinated VIP guest experiences by managing reservations and special requests efficiently.
- Developed relationships with clientele, enhancing loyalty and repeat business through personalized service.
- Ensured smooth event execution by coordinating with various venues.
Education
Bachelor of Science - Automotive Technology
Southern Illinois University
Carbondale, IL05.2016
Skills
- Operations management
- Inventory management
- Cost control
- Recruitment and hiring
- POS system and Opentable
- Employee scheduling
- Food safety compliance
- Spanish Speaker
Certification
- Chicago Foodservice Manager Certificate
- Food Handling Certificate (ServSafe)
- Food Allergy Awareness Certificate
- Illinois Basset
Timeline
General Manager
Disco Pancake
07.2024 - Current
Assistant General Manager
Moe’s Cantina (Wrigleyville)
04.2021 - 06.2024
VIP Host/ Promoter
Glow Chicago/A1 Hospatality
01.2017 - Current
Bachelor of Science - Automotive Technology
Southern Illinois University