Gael Esqueda
Chicago,IL
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
General Manager
SHH/Mas Mex
Chicago, IL
03.2013 - 02.2025
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated work to staff, setting priorities and goals.
- Oversaw product development initiatives from concept through completion stages.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Tracked monthly sales to generate reports for business development planning.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Wilbur Wright
Chicago, ILSkills
- Branding
- Sales
- Advertising and marketing
- New business development
- Cost analysis and savings
- Operations management
- Cross-functional team management
- Budgeting and cost control strategies
- P&L management
- Staff supervision
- Staff training and development
- Vendor negotiations
- Data review
- Recipes and menu planning
- Event management and promotion
- Budgeting and cost control
- Labor cost controls
- Expense control
- Bilingual
- Staffing
- Efficient multi-tasker
- Problem resolution
- Employee scheduling
Timeline
General Manager
SHH/Mas Mex
03.2013 - 02.2025
GED -
Wilbur Wright