MS Office
Years of Professional Experience
Keith Carlson
Operations Manager
Chicago,IL
Summary
Skilled manager with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Web Design and Desktop Support.
Overview
18
18
8
8
Years of Director Level Experience
Work History
General Manager
The Modern Specialties Company
Chicago, IL
02.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Moved software and database to the cloud resulting in increased efficiency for remote workers.
- Developed and maintained relationships with customers and suppliers through account development.
Partner
Get Off The Couch Events, LLC
Chicago, IL
01.2012 - 10.2018
- Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Bachelor of Science - Restaurant And Culinary Management
The Art Institute of Pittsburgh
Pittsburgh, PASkills
Effective leader
Employee scheduling
Operations management
Mobile Device Deployment
Desktop Technical Support
Email account set up
Marketing and advertising
Software Best Practices
Web development projects
Troubleshooting
Project Management
Client Account Management
Software
WordPress
Quickbooks
Google Drive / G-Suite
Adobe Photoshop
Certification
Google IT Support
Timeline
Google IT Support
04-2021
General Manager
The Modern Specialties Company
02.2019 - Current
Partner
Get Off The Couch Events, LLC
01.2012 - 10.2018
Bachelor of Science - Restaurant And Culinary Management
The Art Institute of Pittsburgh