Victoria Dobson
Winston-Salem,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
General Manager
Hardee's Restaurant
Winston-Salem, North Carolina
09.2016 - Current
- Oversaw daily operations to ensure efficient restaurant management.
- Managed staff schedules to optimize labor and service levels.
- Trained and mentored team members on operational procedures.
- Implemented food safety standards to maintain compliance and quality.
- Developed promotional strategies to increase customer engagement.
- Coordinated inventory management to minimize waste and ensure supply.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Glenn High
Kernersville, NCSkills
- Operational management
- Budgeting
- Inventory control
- Food safety compliance
- Staff scheduling
- Customer relationship management
- Problem solving
- Team building
- Effective communication
- Employee training
- Performance monitoring
- Quality assurance
- Training and coaching
- Leadership
- Purchasing
- Networking
- Supervision and training
- Staff training
- Facility management
- Deadline oriented
- Risk management
- Sales planning and implementation
- Profit and loss
- Labor cost controls
- Safety assurance
- Staff training and development
- Performance improvement
- Customer retention
- Team leadership
- Time management
- Employee motivation
- Leader
- Staff training/development
- Consistently meet goals
- Budgeting and cost control strategies
- Total quality management
- Staff motivation
- Efficient multi-tasker
- Performance evaluations
- Employee scheduling
- Multimillion-dollar P&L management
- Safety protocol
- Training and development
- Effective leader
- Process improvements
Certification
Serv Safe certification
Proctor for serv safe
Languages
English
Professional
Timeline
General Manager
Hardee's Restaurant
09.2016 - Current
Glenn High