Troy Feder
Orlando
Summary
Dynamic professional with 20+ years of experience in the entertainment industry. Known for driving guest service excellence, fostering team collaboration and achieving sales and revenue growth. Proven ability to lead high-volume, multi-revenue stream operations in theme parks, restaurants and family entertainment centers. Passionate about creating memorable guest experiences for all ages and looking for new ways to enhance the entertainment value, while building fun, high-performing teams.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
District Eat and Play
01.2023 - 01.2024
- Led all operations for this high-traffic family entertainment venue featuring games, escape rooms, axe throwing, mini bowling and restaurant operations.
- Supervised weekly birthday parties ensuring a seamless and memorable guest experience.
- Maintained safe, clean and fully operational entertainment and game zones.
- Ensured 100% restaurant compliance.
General Manager
EM Group, Titanic the Artifact Exhibition and dinner show
Orlando
01.2021 - 01.2022
- Directed full site operations including marketing, HR, maintenance, box office and retail sales, and strategic planning as well as our weekend dinner show and entertainment cast.
- Increased ticket sales by 42%, increasing admission revenue 63%.
- Boosted per capita sales by $2 through monthly sales incentive programs.
- Exceeded all 6 KPI categories with an average of 53% compared to LY sales.
- Reported directly to the CEO and led a management team of six.
Restaurant Manager
Ansari Restaurants LLC dba CICI's Pizza
Orlando
01.2018 - 01.2020
- Managed daily restaurant operations ensuring health compliance, guest satisfaction and profitability.
- Achieved highest upselling performance amongst 8 locations.
- Consistently ranked top two for lowest food and labor costs.
- Received second highest Guest Experience Review companywide.
- Suspended business activities in response to COVID-19 pandemic.
Site Manager
LEGOLAND Florida, Picsolve
01.2016 - 01.2018
- Managed a $4M photo operation across LEGOLAND leading a team of 9 managers and 50+ team members.
- Led successful ride photo installation project, exceeding post launch sales by 30%.
- Exceeded target goals while accomplishing a labor savings of 23%.
- Partnered with LEGOLAND client to develop new product lines increasing per cap by $0.40.
- Awarded 'Most Positive Manager' companywide.
General Manager
Ripley Entertainment
Orlando
01.2014 - 01.2015
- Oversaw all facets of attraction operations, sales, marketing and guest experience.
- Increased EBITDA 33% through cost reduction and promotional efforts.
- Reversed a 13% deficit to being up 10% in 7 months.
- Incorporated new Ripley themed retail, which increased sales and raised per cap by 25%.
- Developed Ripley 'Oddity Days' increasing brand recognition.
- Boosted Trip Advisor rating from a 3.1 to a 4.0 through service driven incentives.
Manager - Hollywood Drive-In Golf
Adventure Golf Design and Development
Orlando
01.2011 - 01.2014
- Launched and managed the opening of a $3.2M mini golf venue in City Walk, achieving consistent revenue growth.
- Surpassed annual sales goals more than 25% three years in a row.
- Drove $300K in new annual revenue by co-developing a 'Meal and Golf' ticket with Universal.
- Earned manager of the year across 9 locations.
- Accomplished highest service scores of all venues in City Walk.
Attraction Sales, Events and Fulfillment Coordinator
Entertainment Benefits Group
Orlando
01.2009 - 01.2011
- Oversaw $2M in ticket revenue and conducted monthly reconciliations.
- Managed ticket sales and inventory fulfillment for Broadway shows, sporting events and Las Vegas Attractions.
- Established successful partnership with two major LAs Vegas shows.
- Implemented operational flow to expedite event operations more seamlessly.
Attractions/Operations Supervisor
NBC Universal Orlando
Orlando
01.2005 - 01.2008
- Directed the operations of several marquee attractions, with 100+ team members.
- Served weekly as Operations Manager on Duty supporting attractions and shows, park wide events, training and guest operations.
- Achieved highest haunted house capacity 2 years consecutively during Halloween Horror Nights.
- Boosted Guest Satisfaction Scores by 32% through engagement incentives.
- Saved $17k annually by optimizing labor scheduling.
- Recipient of 'Leadership in Excellence' Awards.
Education
High school diploma -
Bachelor's degree - Studio Arts
UC Irvine
Skills
- Hotel management
- Operations manager experience
- Revenue management
- Financial management
- Expense management
- Profit & Loss statement
- Financial analysis
- Procurement management
- Hospitality team management
- Food & beverage management
- Event operations management
- Attraction operations management
- Operational management
- Operational efficiency improvement
- Revenue target achievement
- Theme Park management
- Payroll management
- Kronos
- ADP Workforce Now
- Accounts payable
- Time management
- IT proficiency
- Google Sheets
- Microsoft Office
- Microsoft Word & Microsoft Excel
- Microsoft Outlook
- Technical Proficiency
- Micros Stakeholder management
- POS
- Food safety management
- Customer support
- In-person customer service
- Cross-functional communication
- Vendor relationship building
- POS
- Team building
- Conflict management
- Workforce management
- Processing cash transactions
- General manager experience
- Hotel experience
- Microsoft Outlook
- Operational management
- ADP Workforce Now
- Payroll management
- General manager experience
Certification
- IAAPA Institute for Attraction Managers
- Universal Orlando Management Foundations Program
- Disney's Train the Trainer
- Driver's License
Additional Information
Additional experience in resort hotels with the Walt Disney Company, Marriott and Starwood Resorts.
Personal Information
Willing To Relocate: Orlando, FL
Timeline
General Manager
District Eat and Play
01.2023 - 01.2024
General Manager
EM Group, Titanic the Artifact Exhibition and dinner show
01.2021 - 01.2022
Restaurant Manager
Ansari Restaurants LLC dba CICI's Pizza
01.2018 - 01.2020
Site Manager
LEGOLAND Florida, Picsolve
01.2016 - 01.2018
General Manager
Ripley Entertainment
01.2014 - 01.2015
Manager - Hollywood Drive-In Golf
Adventure Golf Design and Development
01.2011 - 01.2014
Attraction Sales, Events and Fulfillment Coordinator
Entertainment Benefits Group
01.2009 - 01.2011
Attractions/Operations Supervisor
NBC Universal Orlando
01.2005 - 01.2008
High school diploma -
Bachelor's degree - Studio Arts
UC Irvine