Angel Piedras
Phoenix,AZ
Summary
Dynamic General Manager with a proven track record at Baja California Grill, excelling in operations management and team leadership. Spearheaded cost-control initiatives that enhanced profitability while fostering a culture of training and development. Adept at problem resolution and strategic planning, driving significant revenue growth through effective marketing collaborations.
Overview
9
9
years of professional experience
Work History
General Manager
Phills Sandoval
Hoover, AL
08.2023 - 06.2025
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Led team in achieving operational excellence through process improvements and best practices.
- Developed and implemented strategic plans to enhance productivity across departments.
- Managed budgeting processes, optimizing resource allocation for maximum profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Baja California Grill
Hoover, AL
09.2020 - 08.2023
- Directed daily operations to ensure exceptional customer service and efficient workflow.
- Implemented cost-control measures, enhancing profitability while maintaining food quality standards.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Analyzed sales data to identify trends, adjusting strategies for increased revenue growth.
- Collaborated with marketing teams to launch successful promotional campaigns that boosted customer engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
Server
Margarita Grill
Pelham, AL
02.2016 - 06.2019
- Provided excellent customer service in fast-paced dining environment.
- Accurately took and processed orders using POS system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
No Degree -
Cullman High School
Cullman, ALSkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Time management
Effective leader
Training and development
Goal setting
Effective leader
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Phills Sandoval
08.2023 - 06.2025
General Manager
Baja California Grill
09.2020 - 08.2023
Server
Margarita Grill
02.2016 - 06.2019
No Degree -
Cullman High School