Dynamic supervisor with a proven track record at DD's Discounts/Ross Dress for Less, recognized for enhancing team productivity and customer satisfaction. Promoted to management within six months at DD's Discounts/ Ross Dress for Less. Skilled in visual merchandising and effective communication, I foster a positive work environment while driving sales and reducing turnover. Committed to excellence, I implement strategic initiatives that deliver results.
Overview
7
7
years of professional experience
Work History
Supervisor
DD's Discounts/ Ross Dress for Less
06.2020 - Current
Promoted to management in under six months due to strong leadership and performance.
Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Manage inventory, loss prevention, and visual merchandising to drive sales.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Demonstrate commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Sales Associate
Spirit Halloween Super Store
08.2019 - 11.2019
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Ensured a welcoming and engaging experience for customers.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Insurance Agent
Primerica
02.2018 - 01.2019
Advised clients on financial solutions and insurance policies to meet their needs.
Developed strong sales and communication skills through client interactions.
Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Hemet Adult School
Hemet, CA
05-2017
Skills
Coaching and Development
Results Driven
Team management
Customer service
Sales and POS operations
Visual merchandising
Analytical Problem Solving
Effective communication
Multitasking and organization
Time management
Loss prevention
Initiative and decision-making
Timeline
Supervisor
DD's Discounts/ Ross Dress for Less
06.2020 - Current
Sales Associate
Spirit Halloween Super Store
08.2019 - 11.2019
Insurance Agent
Primerica
02.2018 - 01.2019
High School Diploma -
Hemet Adult School
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