Hi, I’m
Selettie Coleman
Hurst,TX
Summary
Skilled Supervisor experienced optimizing productivity, efficiency, and customer service quality of service across various environments. Highly dependable, ethical, and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
years of professional experience
1
Certification
Work History
Walgreens Specialty Pharmacy
Patient Care Center Supervisor
03.2020 - Current
Job overview
- Promoted to Supervisor in 2020, leading a team of 15-20 team team members to enhance patient care and operational efficiency.
- Conduct individual and group meetings with 1x1s, and manage escalations with clients, healthcare providers, and partners while ensuring adherence to core values.
- Serve as primary contact for high-priority patients and manage oversight of designated pharmaceutical drugs, maintaining strict compliance with HIPAA regulations.
- Perform annual performance evaluations for team members and oversee operations of specialized neurology therapy center.
- Responsible for payroll audits verified bi-weekly for employee payout.
- Oversee Gocovri Parkinson's team within neurology therapy management center.
- Conduct interviews during our annual fiscal year.
- Coordinate with other department supervisors to achieve smooth workflow across all areas of center.
AllianceRx Specialty Pharmacy
Patient Care Coordinator III
08.2018 - 03.2020
Job overview
- Dedicated coordinator for Cystic Fibrosis/Pulmonary drug managing approximately 50-70 incoming calls per day.
- Benefit verification specialist ensuring patient's profile active with current plan details.
- Managed web order processing, schedule deliveries with providing reliable triage support with FedEx operations.
- Served as the primary point of contact for Boeing clients and contributed to 0quality assurance initiatives, enhancing service delivery and client satisfaction.
- Acted as a knowledgeable resource for team support seeking information about standard operation procedures and clinical updates.
Prime Therapeutics Pharmacy
Patient Care Advocate
11.2015 - 08.2018
Job overview
- Managed approximately 50-70 patient profile updates and schedule deliveries to home within 90-day mail service.
- Led peak team operations, enhancing data entry accuracy and customer service response times.
- Coached colleagues on quality assurance protocols to maintain high scores and follow standard operating procedures.
- Dedicated to assist the federal employee program patients and deliver a favorable quality of service to meet contractual agreements.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
Education
Court Reporting Institute Dallas
Certification from Law Enforcement Record-Keeping And Evidence Management
10.2010
MacArthur High SchoolIrving, TX
High School Diploma
05.1999
Skills
- Coaching development
- Interpersonal skills
- Attention to detail
- Reduce workforce retention
- Leadership skills
- Superior communication
- Computer skills
- Customer service skills
- Organizational skills
- Problem-solving skills
Accomplishments
- Awarded Walgreens Patient Care Supervisor Monthly Spotlight in 2021 for best team performance, dedication to company Core Values, highest supervisor rank from employees, and selected to present Black History Honorees.
- In 2018 awarded monthly MVP for customer service satisfaction consistently excelling in metric goals and adhering to Standard Operating Procedures.
Certification
Certified Shorthand Reporter, Court Reporting Institute of Dallas, 2010
Hobbies and Interests
- Reading
- Volunteering
- Traveling
- Walking
- Dining
Timeline
Patient Care Center Supervisor
Walgreens Specialty Pharmacy
03.2020 - Current
Patient Care Coordinator III
AllianceRx Specialty Pharmacy
08.2018 - 03.2020
Patient Care Advocate
Prime Therapeutics Pharmacy
11.2015 - 08.2018
Court Reporting Institute
Certification from Law Enforcement Record-Keeping And Evidence Management
MacArthur High School
High School Diploma
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