Summary
Overview
Work History
Skills
ADDITIONAL INFORMATION
Timeline
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SHELBY NORRED

Kennesaw,GA

Summary

Dynamic and results-driven professional with a proven track record in management, leadership, and effective communication. Recognized for detail-oriented problem-solving skills and strategic planning abilities that drive organizational success. Committed to leveraging expertise to deliver immediate value and foster growth within a forward-thinking team. Eager to contribute innovative solutions and enhance operational efficiency in a challenging environment.

Overview

26
26
years of professional experience

Work History

Inflight Regional Supervisor

Frontier Airlines
09.2024 - Current
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Facilitated open communication channels between departments, fostering a supportive and inclusive work culture.

Inflight Supervisor

Frontier Airlines
10.2022 - 09.2024
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions
  • Kept up to date on FAA compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel
  • Processed paperwork for incoming and outgoing personnel, including both hardcopy and electronic copies and maintained files on 402 current active personnel.

Flight Attendant

Frontier Airlines
08.2019 - 10.2022
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
  • Followed safety, passenger and supply pre-flight checklists
  • Demonstrated safety equipment and procedures to meet FAA guidelines
  • Offered answers to passengers' questions and resolved issues that arose during flights
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Flight Attendant

ASA/Express Jet Airlines
07.1999 - 04.2019
  • Followed safety, passenger and supply pre-flight checklists
  • Instructed passengers on safety and emergency procedures and answered questions related to flight
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies
  • Executed menu and drink orders to meet preferences of passengers.

Skills

  • Understanding company culture
  • Public interaction
  • Coaching development
  • Conflict mediation
  • Decision-making
  • Emergency situations management
  • Brand promotion
  • Administrative tasks

ADDITIONAL INFORMATION

I successfully opened up a base for pilots and flight attendants that is thriving. I am actively looking for ways to make the inflight experience better.

Timeline

Inflight Regional Supervisor

Frontier Airlines
09.2024 - Current

Inflight Supervisor

Frontier Airlines
10.2022 - 09.2024

Flight Attendant

Frontier Airlines
08.2019 - 10.2022

Flight Attendant

ASA/Express Jet Airlines
07.1999 - 04.2019

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