Uri Pineda
Spring,TX
Summary
Current Flight Attendant Supervisor with over 23 years of experience in domestic and international charter and commercial flights. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from crews. Keen to join Delta Air Lines with the goal of completing a well-rounded career while contributing to the success of the industry's leading airline.
Overview
23
23
years of professional experience
Work History
Inflight Supervisor
CommuteAir
11.2023 - Current
- Perform more than 12 weekly Flight Attendant Manual checks
- Ensure compliance with all FAA regulatory requirements as well as company policies and procedures.
- Address Flight Attendant concerns with empathy and professionalism, resolving issues promptly.
- Streamline in-flight procedures for better crew coordination and improved passenger experience.
- Monitor Flight Attendant show times, and attendance.
- Work closely with manager to establish an overall operation strategy for the Inflight department.
Purser/Flight Attendant
Flight Services International
10.2014 - 10.2023
- Oversaw cabin environment, including 7-18 flight attendants.
- Ensured the safety and comfort of Atlas Air charter passengers onboard wide body aircraft.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant/Instructor
ExpressJet Airlines
06.2001 - 09.2014
- Ensured the safety, security and comfort of customers aboard Embraer Regional Jets
- Company representative to over 200 passengers daily
- Facilitated initial and recurrent flight attendant training, including Crew Resource Management
- Mentored over 100 new flight attendants, providing on-line coaching in customer service, safety and health and sanitary standards
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Some College (No Degree) -
Academy Pacific Travel College
Hollywood, CASkills
- Excell in Team Leadership
- Problem Solving
- Company Culture and Values
- Regulation and Compliance Monitoring
- Crew Resource Management
- Training and Mentoring
- Customer Service
- Aircraft Safety Checks
- Passenger Behavior Monitoring
- Pre-Flight Briefings
- Interpersonal communications
- FAA/CFR Regulations
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Inflight Supervisor
CommuteAir
11.2023 - Current
Purser/Flight Attendant
Flight Services International
10.2014 - 10.2023
Flight Attendant/Instructor
ExpressJet Airlines
06.2001 - 09.2014
Some College (No Degree) -
Academy Pacific Travel College
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