Lisa Madden
Blackwood,NJ
Summary
Dedicated Airlines professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. In-depth understanding of core business practices, including service development, department negotiations, provisioning and strategic relations. Extremely adept at multi-tasking and time management. Passion for excellence, a talent for resourceful business solutions, and a capacity for motivational leadership.
Overview
20
20
years of professional experience
Work History
Inflight Supervisor
United Airlines
11.2021 - Current
- Offers friendly and efficient support to flight attendants and base leadership throughout all United hubs as Supervisor on Demand.
- Uses critical thinking to break down problems, evaluate solutions and make decisions across system.
- Performs operational duties while managing collateral assignments in association with different work groups to achieve optimum success.
- Founding member of Onboard Experience Specialist (OES) Program which successfully raised customer satisfaction scores.
Flight Attendant
United Airlines
04.2017 - 11.2021
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Sales Professional
Rizzieri Salon and Spa
01.2004 - 01.2017
- Assessed and evaluated client needs and expectations, and offered effective solutions
- Effectively troubleshooted any issues that arose in fast-paced environment
- Comprehensive knowledge in brand imaging and production presentation
- Built professional relationships with diverse customer base
Client Service Associate
Duette H & M Design
01.2004 - 01.2017
- Prospect, led, and managed business development and business-to-business initiatives for fast paced company
- Exceptional knowledge of web-base technologies, networking, and demonstrated meticulous attention to detail
- Persisted in achieving goals which led to professional and entrepreneurial success while building corporate value
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Education
Diploma -
Highland HS
Blackwood, NJ06.1997
Skills
- Execution of business development and expansion
- Success in building business-to-business and business-to-consumer relations
- Extensive team building and leadership skills
- Ability to effectively execute and finalize business dealings
- Ability to forge solid relationships and build consensus across multi-organizational levels
- Excellent marketing and interpersonal skills
- In-depth knowledge of social media and web-based technologies
- Strong record of revenue growth and development ventures
- Proven ability to cultivate strategic relationships
- Strong leadership, organizational, time management, and mentoring skills
- Travel and interact with clients on daily basis
- Excellent managerial and team building skills, in-depth knowledge of Microsoft Office programs and web-base
Timeline
Inflight Supervisor
United Airlines
11.2021 - Current
Flight Attendant
United Airlines
04.2017 - 11.2021
Sales Professional
Rizzieri Salon and Spa
01.2004 - 01.2017
Client Service Associate
Duette H & M Design
01.2004 - 01.2017
Diploma -
Highland HS