Megan Lang
Phoenix,AZ
Summary
Experienced aviation professional with a strong background in leadership, crisis management, and team support. Seeking a project management role to leverage skills in organizational efficiency, strategic planning, and delivering results in high-pressure environments. Committed to fostering collaboration, streamlining operations, and ensuring project success through meticulous attention to detail and proactive problem-solving.
Overview
18
18
years of professional experience
Work History
Inflight Supervisor
Southwest Airlines
11.2023 - Current
- Oversee 140 flight attendants, ensuring adherence to safety regulations, company policies, and high service standards while supporting the needs of over 2,000 Phoenix based flight attendants.
- Collaborated with the flight crew to develop strategies for improving overall in-flight service quality.
- Evaluated team performance, providing constructive feedback to foster continuous improvement of the inflight experience.
- Continuously sought opportunities for personal development and leadership development through industry-related courses and workshops, staying updated on the latest trends in inflight service and leadership.
- Crisis response acting as a point of escalation for medical emergencies, passenger disturbances, and crew conflicts, implementing appropriate actions to resolve issues quickly and effectively while maintaining professionalism.
Flight Attendant
Alaska Airlines
01.2012 - Current
- Certified and Trained Lead Flight Attendant
- Managed and Coached junior flight crew members during flight
- Known for Best-In-Class Customer Service
- Ensured Aircraft and Passenger Compliance Utilizing Proper Policies, Procedures, Regulations, and safety guidance
- Skilled at Responding to Emergency Situations and Remaining Calm Under Pressure
- Resolved Passenger Situations During Flight Involving Disorderly Passengers and Medical Emergencies
- Facilitated Communication Between Flight Deck and Cabin Crew Prior to and During Flights to Promote smooth operations
- Certified on Airbus 320 Aircraft
- Certified on Airbus 321 Aircraft
- Certified on Boeing 737 Aircraft
- FAA Certified
- Certified in Land and Water Evacuations
Flight Attendant
MESA AIRLINES
01.2007 - 11.2011
- Ensured Aircraft and Passenger Compliance Utilizing Proper Policies, Procedures, Regulations, and Safety Guidance
- Skilled at Responding to Emergency Situations and Remaining Calm Under Pressure
- Resolved Passenger Situations During Flight Involving Disorderly Passengers and Medical Emergencies
- Facilitated Communication Between Flight Deck and Cabin Crew Prior to and During Flights to Promote smooth operations
- Certified on CRJ 200
- Certified on CRJ 700
- Certified on CRJ 900
- Certified on Dash 8
- FAA Certified
- Certified in land and water evacuation
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2023
Skills
- Effective communication
- Crisis management
- Safety and compliance
- Problem-solving
- Leadership
- Teamwork and collaboration
- Adaptability
- Team management
- Crucial conversations
- Emergency procedures
- Organizational leadership
- Flight operations
Timeline
Inflight Supervisor
Southwest Airlines
11.2023 - Current
Flight Attendant
Alaska Airlines
01.2012 - Current
Flight Attendant
MESA AIRLINES
01.2007 - 11.2011
Bachelor of Science - Communications
Arizona State University
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