Marlon Milo Magbitang
162 D Magof Court Dededo,Guam
Summary
Dynamic inflight supervisor with proven expertise in enhancing passenger experiences and streamlining operations. Known for effective communication and organizational skills, ensuring compliance with safety protocols while resolving issues promptly.
Results-driven inflight supervisor with extensive experience in team management and customer service. Successfully coordinated crew schedules and trained staff, leading to improved operational efficiency and high passenger satisfaction ratings.
Experienced with inflight service management and crew leadership. Utilizes excellent communication and problem-solving skills to ensure smooth operations. Track record of maintaining high safety standards and delivering exceptional passenger experiences.
Professional with solid background in inflight operations management and proven ability to enhance passenger experience and ensure safety compliance. Adept at team collaboration, fostering positive work environment, and adapting to changing needs to achieve results. Strong skills in leadership, conflict resolution, and operational efficiency, with focus on delivering exceptional service and reliability.
Overview
27
27
years of professional experience
Work History
Inflight Supervisor
United Airlines
Guam International Airport
02.2024 - Current
- Supervised inflight team to ensure compliance with safety protocols and service standards.
- Coordinated cabin crew schedules to optimize operational efficiency and enhance passenger experience.
- Trained new staff on emergency procedures, customer service techniques, and company policies.
- Resolved passenger issues promptly, maintaining high levels of satisfaction during flights.
- Streamlined daily interactions and partnerships with local operations to optimize workflow.
International Purser/Flight Attendant
United Airlines
Guam International Airport
09.1999 - Current
- Managed onboard services, ensuring compliance with safety and quality standards.
- Coordinated crew schedules to optimize operational efficiency during flights.
- Trained and mentored junior crew members on customer service protocols.
- Implemented process improvements that enhanced passenger satisfaction ratings.
- Oversaw cabin preparation and inventory management for seamless service delivery.
- Resolved passenger inquiries and issues, maintaining high levels of customer care.
- Collaborated with flight crews to streamline boarding processes and reduce delays.
- Executed emergency procedures effectively, ensuring passenger safety during critical situations.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Supervised cabin attendants in providing personalized service to passengers, ensuring their needs were met beyond expectations.
Education
High School Diploma -
Simon Sanchez High School
Yigo, Guam06-1998
Skills
- Grooming standards
- Team management
- Passenger assistance
- Crew coordination
- First aid proficiency
- Flight safety
- Policy enforcement
- Language skills (Japanese, Filipino)
- Compliance monitoring
- Emergency procedures
- Organizational leadership
- Safety management
- Personnel management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Safety procedures
- Security procedures
- Professionalism
Languages
Japanese
Native or Bilingual
tagalog
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Avid Gamer
- Crafting and DIY Projects
- Music
Timeline
Inflight Supervisor
United Airlines
02.2024 - Current
International Purser/Flight Attendant
United Airlines
09.1999 - Current
High School Diploma -
Simon Sanchez High School