Alicia Cordova
Gurnee,IL
Summary
Professional and knowledgeable Receptionist. Offering over 17 1/2 years of experience in customer service, training new staff, checking in patients, verifying insurance, collecting copayments and payments. Check inventory and order supplies if necessary , Highly motivated individual.
Overview
18
18
years of professional experience
Work History
Receptionist
Illinois Bone And Joint Institute
Gurnee, IL
09.2003 - 05.2021
- Greeted incoming Patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give Patients and visitors positive first impression.
- Confirmed appointments, communicated with Patients / visitors and updated Patients records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Education
Diploma -
Waukegan High School
Waukegan, ILSkills
- Check in patients
- Collect and verify insurance
- Collect copayments
- Train new staff
- Order supplies
- Make schedules
- Positive Attitude
- Customer Service-Oriented
- Data Entry and Database Software
- Verbal and Written Communication
- Payment Processing
- Lobby Maintenance
- Multitasking and Prioritization
Timeline
Receptionist
Illinois Bone And Joint Institute
09.2003 - 05.2021
Diploma -
Waukegan High School
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