Alicia Cortes
Hollister,CA
Summary
Dynamic professional with a proven track record at Charles River Laboratories, excelling in animal care and sanitation. Expert in hazardous materials handling and inventory management, enhancing operational efficiency. Recognized for exceptional attention to detail and strong problem-solving skills, fostering trust and safety in high-pressure environments. Committed to continuous improvement and team collaboration.
Overview
22
22
years of professional experience
Work History
Lead Cleaner
AC&C Cleaners
Hollister, CA
08.2024 - Current
- Founded the company alongside my sister
- Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
- Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
- Increased client retention rates through consistent delivery of high-quality services that exceeded expectations.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Coordinated schedules with clients for minimal disruption during regular business hours while maintaining timely completion of tasks.
- Managed inventory effectively to ensure adequate stock levels and minimize waste in supplies.
- Enhanced the cleanliness of facilities by utilizing advanced cleaning techniques and equipment.
- Delivered exceptional customer service by actively listening to client needs and providing prompt solutions or adjustments as needed.
- Safeguarded the health of occupants by adhering to strict sanitation guidelines when handling hazardous materials or chemicals used in cleaning processes.
- Streamlined cleaning processes for improved efficiency and reduced time spent on tasks.
- Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
- Upheld company reputation by representing the organization professionally at all times when interacting with clients, vendors, or other external contacts.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Animal Technician
Charles River Laboratories
Hollister, CA
09.2003 - 02.2025
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
- Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.
- Coordinated with transportation teams to ensure the safe and efficient movement of animals between facilities or into new habitats.
- Safeguarded both animals and staff by adhering to strict safety protocols while handling hazardous substances or equipment.
- Maintained accurate inventory of supplies, ordering necessary materials as needed to ensure adequate stock levels.
- Developed strong relationships with animals in care through consistent positive interactions, promoting trust between humans and animals.
- Participated in continuing education opportunities to stay current on industry best practices, applying new knowledge to daily responsibilities.
- Collaborated with research teams to provide essential data on animal subjects, contributing to scientific advancements in the field.
- Provided excellent customer service at public-facing facilities, educating visitors about animal care and conservation efforts.
- Restrained animals safely during exams and procedures.
- Kept records of animal health, medical treatment and injections and growth progress.
- I also kept records for every order. I kept paperwork for controlled substances like ketamine/xylaxine and Buorenorphine.I handled customer calls and solved inquiries regarding orders.I shipped and packed surgically altered animals.I oversaw and monitored animals health and made decisions accordingly, always ensuring the welfare of the animals came first.
- Traveled to other facilities upon special request to complete numerous surgeries on animals for high class customers.
- Surgeries includeOvarectomyCastrationSplenectomyPortalPortal TBile Duct CatheterizationBile Duct LigationDuodenumJejunumIleumColonVascular Catheterization. Jugular.CAROTID.JVC/JVCBrain CannulationNephrectomy5/6 Nephrectomy
- Started as animal technician in 2003 and became a Sr. surgeon in 2015
- Injection: subcutaneousIntradermalIntraperitonealNeedle and Suture knowledge
- Traveling surgeon to different companies and states thought out the years.
Education
San Benito High School
Hollister, CA04.2000
Skills
- Cleaning procedures
- Hazardous materials handling
- Inventory management
- Client scheduling
- Cleaning protocols
- Team collaboration
- Time management
- Process improvement
- Attention to detail
- Problem solving
- Strong work ethic
- Reliability and punctuality
- Deep cleaning expertise
- Stress tolerance
- Health and safety compliance
- Complex Problem-solving
- Record keeping
- Willingness to learn
Languages
French
Limited Working
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Cleaner
AC&C Cleaners
08.2024 - Current
Animal Technician
Charles River Laboratories
09.2003 - 02.2025
San Benito High School