Alicia Craven
Customer Service Dispatcher
Tulsa,OK
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
WASTE WATER DISPATCHER II
TULSA,OK
09.2018 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.
- Contributed to public safety initiatives through active participation in community events and outreach programs like EEC and Spirit Committee.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Trained and provided guidance to City employees and new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service by Verint (311) system.
- Utilizes GIS system to research and update asset management system, creating and assigning emergency responses , non-emergency work orders for field crews. also providing detailed information to management , field personnel, engineering consultants as well other City departments.
- Maintain process of handling confidential information.
Transportation Coordinator
KAR Auto Auction- ADESA Tulsa
04.2004 - 09.2018
- Answered more than 50 plus calls each day
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Enhanced communication between drivers, dispatchers, and customers by implementing centralized information system.
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for transportation department.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Improved response times by prioritizing urgent requests while maintaining attention to routine calls
- Promoted positive work environment within dispatch team by fostering open communication and recognizing individual achievements.
- Responded to high volume of phone and email requests to provide logistics information.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Associate of Arts - BUSINESS MANAGEMENT
05.2026
GPA: 3.6
Associate of Science - Computer Science Technology
05.2004
GPA: 3.9
High School Diploma -
05.1998
Skills
- Excellent work ethic
- Motivated team player
- Detail-oriented
- Customer-oriented
- Positive and friendly
- Quick Learner
- Database Management
- Data Entry
- Schedule Management
- Work Order Management
- Dispatch Coordination
- Customer Relations
References
Available upon request.
Certification
- Certified Confine Space , Tulsa Tech - 01-30-24 to 01-30-25
- DEQ-D- WasteWater Works Operator- 03-26-24 to 03-26-26
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
WASTE WATER DISPATCHER II - TULSA,OK
09.2018 - Current
Transportation Coordinator - KAR Auto Auction- ADESA Tulsa
04.2004 - 09.2018
EASTERNGATE COMMUNITY COLLEGE - Associate of Arts, BUSINESS MANAGEMENT
Career Point College - Associate of Science, Computer Science Technology
Tulsa Central High School - High School Diploma,