Alicia Dambeck
Oshkosh
Summary
Dynamic leader with over 20 years of experience driving sustainable change within diverse teams to enhance financial and service outcomes. Expertise in developing service lines and creating operational efficiencies through alignment with best practice standards, consistently delivering measurable results aligned with defined initiatives and performance targets. Proven ability to lead improvements in employee engagement and innovation, achieving high levels of satisfaction, financial targets, and quality metrics at both local and system levels. Skilled in operational efficiency and process optimization, leveraging strategic planning and effective team leadership to boost productivity while fostering collaborative work environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Leader, Pharmacy
Morton LTC Pharmacy
2021.01 - Current
- Operations Leader for the Morton LTC Pharmacy; a family owned and operated company with geographic coverage within and surrounding the Fox Valley region of Wisconsin. Administrative role integrated into delivering exceptional service in the areas of data entry, accounts receivable and payables as well as supporting 4500+ individuals and 200+ facilities where pharmacy services are utilized.
- Developed standard operating procedures and processes in compliance with Federal DEA regulations; supporting positive auditing, addressing controlled medication diversion and educating directly responsible staff on the guidelines and expectations.
- Defined transition planning for new and existing facilities to eliminate waste, drive positive outcomes and improve business and customer relationships.
- Skilled Nursing, CBRF, RCAC, Adult Family Home and Independents.
- Created a new business model to serve semi-independent retail consumer population.
- Generated new associate and existing team member onboarding, orientation planning and continuing education process; creating stronger, more confident and productive teams.
- Managed department staffing structure, cross-functional team development, recruitment and retention, financial performance and internal information technology needs.
- Direct oversight of operations related to data entry, accounts receivable and payables and the employees that support these areas.
Regional Leader, Laboratory
Ascension St. Elizabeth Hospital/Mercy Hospital
2016.01 - 2021.01
- Regional Leader for the Ascension St. Elizabeth Hospital and Ascension Mercy Hospital laboratory departments with additional responsibility of the outpatient testing service representatives. Administrative role focused on executive and operational excellence in regard to strategic planning and leadership, financial processes, productivity and efficiency improvement, performance and change management, and oversight of compliance components.
- Integrated leadership within two high-functioning campuses with accountability for revenue goals, decision making/problem solving and development and deployment of communications while collaborating with a team of cross-functional leaders and executives.
- Strengthened operations with real-time communications, data collections and detailed strategies to manage operational needs with results.
- Achieved financial targets with revenue growth derived from external business relationships.
- Successfully achieved re-accreditation from multiple regulatory agencies.
- Resurrected community blood drives to support product needs.
- Managed department restructuring, addressing recruitment and retention challenges.
- Addressed span of control with Lead, technical staffing modification.
- System/local team participant: Lab Leadership Coordinating Council, AMW Operations Team, Practice Council, Point of Care Committee, Quality and Safety Committee, Eastern Region Emergency Department Team, Network Cancer Committee, Local Administrative Leadership, Senior Leadership Team, Operations Team, Tumor Board.
- Leadership Oshkosh, Class of 2020.
- Ascension Mercy Hospital Foundation Board member.
- Providing direct leadership to the hospital laboratories of the AW Fox Valley and acting liaison for the AMG clinics and Calumet Medical Center.
Regional Manager, Laboratory
Ministry Health Care
2015.01 - 2016.01
- Full-time department manager for 2 hospitals and a clinic with administrative responsibilities overseeing laboratory operations as it relates to the coordination of financial planning, associate engagement and alignment of high reliability goal obtainment. Provide direction for policy and procedure management, team formation, quality initiatives and compliance related requirements. Participation in system and organization teams motivated to develop, communicate and implement processes focused on excellence. Continued community service leader within groups motivated to support the poor and vulnerable.
- Drove financial improvements with the use of six sigma tools; significant savings and reductions in waste.
- Successful implementation of new chemistry instrumentation within the laboratories; technologic advancements to support patient and provider testing needs.
- Developed Mass Transfusion Protocol for HYMC and ERMH hospitals.
- System/local team participation: Communications Team, Recognition Council, MHC Internal Communications Council, Leadership Team, Food Pantry Board Member.
- Responsibility for facilities within Howard Young Healthcare; managing day to day operations.
Laboratory Supervisor
Ministry Health Care
2004.01 - 2015.01
- Laboratory Supervisor, embedded in the workflow while facilitating delegated managerial responsibilities.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZ2011-01
Bachelor of Science - undefined
Northern Michigan University
Marquette, MI2003-01
Associate of Science - undefined
Northern Michigan University
Marquette, MI2001-01
Skills
- Strategic Planning & Leadership
- Business, Service Line Growth
- Accounting & Budgeting
- Team Building
- Operations Management
- Expertise optimizing processes with tangible results
- Fast learner, well-organized, highly dependable
- Excellent communicator
- Ambitious, driven for success
- Experienced managing high stress situations; making and delivering difficult decisions
- Project management skills
- Dyad leadership
- Operational excellence
- Collaboration and teamwork
- Innovation and creativity
Accomplishments
- Christine Ann Domestic Abuse Service, Inc. Board of Directors (2019-Present)
- Leadership Oshkosh 2019-2020; Ascension Mercy Hospital
- Ascension Mercy Hospital Foundation Board Member (2018-Present)
- Clinical Leadership Formation (2015)
- Living the Vision award nominee (2015)
- Vilas Food Pantry Board of Directors (2013-2017)
- Nicolet College adjunct instructor for Health Occupations (2011 - 2016)
- Jaycees member for Vilas County (2011 – 2016)
- Lean Six Sigma Green Belt/ AIM Performance Excellence (2011 – 2021)
- Circle of Excellence award recipient for Ministry Health Care (2009)
- Employee Pride award recipient for Eagle River Memorial Hospital (2006)
Certification
- American Society for Clinical Pathologists; Clinical Laboratory Technician; Indefinite certification
- American Society for Clinical Pathologists; Medical Microbiology (M); Current through 8/31/2028
- American Heart Association; Basic Life Support/CPR; Current through 4/2028
Timeline
Operations Leader, Pharmacy
Morton LTC Pharmacy
2021.01 - Current
Regional Leader, Laboratory
Ascension St. Elizabeth Hospital/Mercy Hospital
2016.01 - 2021.01
Regional Manager, Laboratory
Ministry Health Care
2015.01 - 2016.01
Laboratory Supervisor
Ministry Health Care
2004.01 - 2015.01
Bachelor of Science - undefined
Northern Michigan University
Associate of Science - undefined
Northern Michigan University
Master of Business Administration -
University of Phoenix