Alicia Daniel
Burbank
Summary
Ambitious student with experience in customer service, conflict resolution, food service and community engagement. Demonstrated ability to build strong relationships and deliver exceptional service in diverse environments. Prepared to apply organizational and leadership skills in a part-time role while pursuing a bachelor's degree.
Overview
3
3
years of professional experience
Work History
Resident Advisor
California State University, Monterey Bay
Seaside, California
08.2025 - 05.2026
- Facilitated community events to enhance engagement, fostering stronger resident relationships.
- Mediated conflicts among residents to uphold a harmonious living environment.
- Responded promptly to crisis situations, providing necessary assistance.
- Provided academic and personal support to students, addressing concerns and contributing to their overall well-being.
- Coordinated educational workshops on alcohol abuse prevention and mental health awareness, promoting awareness and support among residents.
- Conducted regular safety inspections ensuring compliance with housing policies.
- Maintained accurate records of resident interactions and incident reports.
- Trained new resident advisors on policies, procedures, and best practices.
Inter Club Council Representative
CSU Monterey Bay Foklorico Team
Seaside, California
08.2025 - 05.2026
- Advocated for Folklorico team interests at inter-club council meetings, reinforcing team representation.
- Coordinated campus activities and events to enhance member engagement and community involvement.
- Developed organizational plans and budgets to promote financial responsibility and effective resource allocation.
- Collaborated with department heads in preparing annual budget proposals aligned with strategic objectives.
Crew Member
Raising Cane's Restaurants
Salinas, California
10.2025 - 02.2026
- Delivered exceptional customer service in a fast-paced, team-oriented environment.
- Processed customer orders efficiently during peak hours to increase service speed.
- Prepared food orders with emphasis on quality, accuracy, and food safety standards.
- Conducted thorough inspections of orders to guarantee accuracy prior to delivery.
- Accurately handled cash transactions using point-of-sale systems.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Collaborated with team members to optimize operations during high-volume shifts.
- Welcomed customers warmly to foster a positive atmosphere.
Food Service Associate
Monterey Bay Aquarium
Monterey, California
02.2025 - 05.2025
- Delivered quality customer service in high-volume, fast-paced environment.
- Processed coffee and food orders while providing friendly customer greetings.
- Prepared beverages with precision and efficiency.
- Operated cash registers to ensure seamless payment transactions.
- Recommended menu items based on customer preferences, enhancing their experience.
- Maintained composure during busy shifts during peak periods and special events.
- Adhered to safety protocols while operating grinders and espresso machines.
Crew Member
Jersey Mike's Subs
Glendale, California
07.2023 - 12.2023
- Delivered exceptional customer service and efficiently prepared food orders in fast-paced settings.
- Communicated with customers and team members, enhancing overall dining experience.
- Balanced multiple tasks, ensuring accuracy and operational efficiency.
- Maintained cleanliness and organization of workstation, ensuring compliance with food safety standards.
Education
Bachelor of Science - Molecular Biology
California State University, Long Beach
Long Beach, CA06-2028
High School Diploma -
Bishop Alemany High School
Mission Hills06-2024
MOLECULAR BIOLOGY
California State University, Monterey Bay
Seaside, CA07-2026
Skills
- Customer service and support
- Administrative assistance
- Google and Microsoft applications
- Calendar management
- Food Service
- Cash register operations
- Team collaboration
- Conflict resolution
- Attention to detail
- Leadership skills
- Interpersonal skills
- Flexible scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Raising Cane's Restaurants
10.2025 - 02.2026
Resident Advisor
California State University, Monterey Bay
08.2025 - 05.2026
Inter Club Council Representative
CSU Monterey Bay Foklorico Team
08.2025 - 05.2026
Food Service Associate
Monterey Bay Aquarium
02.2025 - 05.2025
Crew Member
Jersey Mike's Subs
07.2023 - 12.2023
Bachelor of Science - Molecular Biology
California State University, Long Beach
High School Diploma -
Bishop Alemany High School
MOLECULAR BIOLOGY
California State University, Monterey Bay