Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marlena Dominique

Marlena Dominique

Washington

Summary

Dynamic professional with a strong background in customer service and safety management, honed at MV Transit. Expert in ADA compliance and emergency management, ensuring resident satisfaction and security. Proven ability to monitor behavior and support diverse needs, fostering a safe and supportive environment for all. Experience in Cashier, Janitorial, Mail Clerk, Security Officer, and Concierge.

Overview

8
8
years of professional experience

Work History

Resident Advisor

Seed School Of Washington DC
Washington
08.2021 - Current
  • Document OMSLA barcode scan, and monitoring the students in their rooms for safety, healthy habits, and routines during the overnight and morning shift.
  • Provide coverage for Marshall Hall and Brown Hall breaks or other areas that need support.
  • Check-in by text with the dorm manager upon arrival. Close-out the floor by making sure all rooms and floors are cleared of students.
  • Lock all doors, turns off all lamps, electronics, and radio floor status to my manager.

Reservations (Metro Access)

MV Transit
Hyattsville
06.2021 - 08.2022
  • Provide excellent customer service to Americans with disability act (ADA).
  • Assisting callers with general questions or complaints they may have.
  • Answer phones and assist customers bookings or canceling their trips.
  • Answering any question customers might have about the reservation process.

Operator (Metro Access)

First Transit
Hyattsville
06.2017 - 05.2021
  • Using my skills on the road as I drive like, my Smith System, Defensive Driving, Emergency Management steps, door to door policy, Transit Distracted Driving and preparing to pick up ADA customers.
  • (Americans With Disabilities Act)

Education

High School Diploma - Customer Service

Spingarn High School
Washington, District of Columbia
06.1997

Some College (No Degree) - Business Administration

UDC
Washington, DC

Skills

  • Smith System
  • Defensive Driving
  • Emergency Management
  • Door to Door Policy
  • Transit Distracted Driving
  • ADA (Americans With Disabilities Act)
  • Customer service
  • Security procedures
  • Behavior monitoring
  • Resident monitoring
  • Microsoft office
  • Resident support
  • Supply and inventory management
  • Resident satisfaction
  • Team supervision
  • Student needs assessments
  • Academic support

Timeline

Resident Advisor

Seed School Of Washington DC
08.2021 - Current

Reservations (Metro Access)

MV Transit
06.2021 - 08.2022

Operator (Metro Access)

First Transit
06.2017 - 05.2021

High School Diploma - Customer Service

Spingarn High School

Some College (No Degree) - Business Administration

UDC

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