ALICIA DAUGHENBAUGH
Hammondsport,New York
Summary
Organized Reservation Specialist with successful track record of managing complex reservation books in busy establishments. Committed to delivering high-level customer satisfaction through consistent follow-up and proactive communication. Offering over 20 years of progressive hospitality performance.
Overview
13
13
years of professional experience
Work History
Reservation Specialist
Finger Lakes Premier Properties
03.2015 - 02.2024
- Responsible for receiving inbound reservation calls and actively follow-up on reservations inquires via email or outbound calls in order to drive sales so team goals are achieved; all while continually ensuring standards of processes are followed and that the overall customer experience remains top-priority.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Maintained strong relationships with clients, ensuring repeat business and loyalty.
- Resolved guest issues promptly, resulting in improved client satisfaction rates.
Table Games Supervisor
Hollywood Casino
04.2011 - 11.2014
- Perform duties to deal assigned games and provide customer service in accordance with established policies and procedures
- Supervise the Table Games staff within assigned area and ensure integrity of the table games
- Ensure a friendly atmosphere, while providing excellent customer service.
- Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
Education
High School Diploma - General
Incarnate Word Academy
Normandy, MissouriSkills
- Multi tasking skills
- Time Management Skills
- Problem Solving Skills
- Active listening skills
- Hospitality operations
- Administrative experience
- Reservation software
- Sales background
- Computer literate
- Telephone reservations
- Upselling proficiency
- Interpersonal Communication Skills
- Customer service experience
Timeline
Reservation Specialist
Finger Lakes Premier Properties
03.2015 - 02.2024
Table Games Supervisor
Hollywood Casino
04.2011 - 11.2014
High School Diploma - General
Incarnate Word Academy
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