Sharon-Lee Saiki

Committed to upholding the high standards of Hawaiian and Alaska Airlines, I bring a strong background in Reservations and a focus on dependability, organization, and efficiency. Skilled in multitasking and self-motivated, I excel in working independently with minimal supervision. As a team player, I take pride in delivering excellent results in any task. With a natural inclination towards helping others, I genuinely enjoy being a people person.

• PSS cutover from Sabre to Amadeus, I traveled to Nice to assist in putting the training guide together. Worked closely with the Amadeus Trainer and my Sr Manager to set up the best training for the agents.
• Spent 3 weeks in Manila at cutover as an SME.
• Helped set up a pop up call center when Covid hit. The pop up call center was at HDQ and the agents were prior reservation agents. I was able to assist with conducting short training/review session with these agents prior to taking phone calls. I was a floor walker during the phone time as an SME for reservations and answering questions.
• Collaborated with the team in the testsing of several new routes. Test scripts for reservations had to be made with different scenarios. This included new routes to: MCO, AUS, FUK, RAR, SLC to name a few. I also assisted with the testing for the SEA-NRT route.