Rosemary Paul
Orlando,FL
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized, and hardworking with strong Microsoft Word, Excel, and PowerPoint skills.
Overview
2
2
years of professional experience
Work History
Reservation Specialist
Sabre Hospitality Solutions
Orlando, FL
08.2022 - 05.2023
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Suggested amenities suited to clients' needs.
- Coordinated with front desk staff to maintain maximum occupancy.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Crew Member
Wendy's
Orlando, FL
05.2021 - 07.2022
- Provided timely food and beverage service to customers.
- Upheld high standards of productivity and quality during high-volume, fast-paced operations.
- Maintained store cleanliness.
- Recognized as December 2021 'Employee of the Month'.
- Mastered point-of-service (POS) computer system for automated order taking.
- Communicated clearly and positively with coworkers and management.
Education
Associate of Arts - Computer Science
Valencia College
Orlando, FL08.2024
Skills
- Coding knowledge in Python and C programming
- Extensive leadership experience resulting in stronger team and individual performance
- Strong written, oral, and interpersonal communication skills
- Expert knowledge of Microsoft Word, Excel Access, and PowerPoint
Timeline
Reservation Specialist
Sabre Hospitality Solutions
08.2022 - 05.2023
Crew Member
Wendy's
05.2021 - 07.2022
Associate of Arts - Computer Science
Valencia College
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