Kristi Payson
Howell Township,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Reservation Specialist
Iplay America
Freehold, NJ
08.2021 - Current
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Sales Associate
Pandora Jewelry Store
Freehold, NJ
09.2020 - 07.2021
- Organized jewelry to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate/ Temporary Key Holder
Hot Topic
Freehold, NJ
08.2020 - 03.2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Streamlined opening and closing procedures as integral member of store staff.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Education
High School Diploma -
Howell High School
Farmingdale, NJ06.2016
Skills
- Personalized Customer Service
- Effective Listening
- Telephone Reservations
- Data Input Software
- Phone Etiquette
- Computer Reservation Software
- Product Knowledge
- Conflict Resolution Techniques
- Customer Reservations
- Upselling Proficiency
- Store Organization
- Product Availability
- Quote Generation
- Product Selection
- Call Transfers
- Customer Service Management
- Personnel Management
- Store Merchandising
- Cancellation Policies
- Company Standards
Timeline
Reservation Specialist
Iplay America
08.2021 - Current
Sales Associate
Pandora Jewelry Store
09.2020 - 07.2021
Sales Associate/ Temporary Key Holder
Hot Topic
08.2020 - 03.2021
High School Diploma -
Howell High School
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