Ifueko Obaseki
Reservation
Spring,TX
Summary
Customer-oriented Reservation Agent with over 3 years of experience in Reservation. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
13
13
years of professional experience
Work History
Reservation Agent
United Airlines
03.2021 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Delivery Driver
Amazon
08.2020 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Production Agent
United Airlines
05.2014 - 08.2020
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Warehouse Associate
Walmart
08.2017 - 10.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Motel Benin Plaza
04.2010 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Ceegon College
BeninLone Star College System
Spring, TXOND Of Home Economics - Home Economics
College of Ekiadorolo
Alaska Road01.2008
Skills
- Agent Assistance
- Service Promotions
- Agent Coordination
- Customer Accounts Management
- Getting packages on time
- Driving Experience
- Promotions Programs
- Phone Etiquette
- Personalized Customer Service
- Data Input Software
- Efficient Service
- Customer Reservations
- Upselling Proficiency
- Service Quality
- Effective Listening
- Hotel Booking
- Till Counting
- Guest Inquiries
- Clerical Support
- International Travel
- Microsoft Office
- Office Cleaning
- Travel Reservations
- Call Center Customer Service
- Hotel Accommodations
- Itinerary Planning
- Sales
- Lost Baggage Tracing
Timeline
Reservation Agent
United Airlines
03.2021 - Current
Delivery Driver
Amazon
08.2020 - 08.2021
Warehouse Associate
Walmart
08.2017 - 10.2019
Production Agent
United Airlines
05.2014 - 08.2020
Customer Service Representative
Motel Benin Plaza
04.2010 - 08.2012
Ceegon College
Lone Star College System
OND Of Home Economics - Home Economics
College of Ekiadorolo
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