Makedrea English
West Monroe,La
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5 years of experience in Customer Service.
Overview
5
5
years of professional experience
Work History
Reservation Sales Representative
Enterprise Rent-A-Car
Monroe, LA
04.2021 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
At Home Advisor
Apple
Houston, Tx
08.2019 - 05.2021
- Be voice of Apple, helping customers with live support by phone, chat, or answering questions about products, building relationships with customers, managing experiences
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
Sales Consultant
Best Buy
Monroe, LA
09.2017 - 06.2019
- Handling all customer contracts and warranties, customer payments, cash and credit card/check transactions
- Develop, maintain and communicate strong, up- to-date knowledge of wireless products, accessories, pricing plans and service features
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05.2016
Skills
- Customer Reservations
- Phone Etiquette
- Customer Inquiries
- Personalized Customer Service
- Upselling Proficiency
- Reservation Confirmation
- Computer Reservation Software
- Agent Assistance
- Reservation Processing
- Telephone Reservations
- Cancellation Policies
- Loyalty Programs
- Call Center Customer Service
Timeline
Reservation Sales Representative
Enterprise Rent-A-Car
04.2021 - Current
At Home Advisor
Apple
08.2019 - 05.2021
Sales Consultant
Best Buy
09.2017 - 06.2019
High School Diploma -
West Monroe High School
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