Darlene White
Chicago,IL
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 29 years of experience in airline industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level travel representative position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Reservation Sales Agent
Southwest Airlines
Chicago, IL
07.1992 - 07.2021
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge up to date travel information
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved various issues and discrepancies for customers.
Education
No Degree - General Studies
Kennedy King College
Chicago, ILHigh School Diploma -
Curie High School, Chicago Il
Chicago, IL05.1997
Skills
- Personalized Customer Service
- Assisted booking rental cars
- Reservation Processing
- Objection Handling
- Efficient Service
- Computer Reservation Software
- Critical Thinking
- Telephone Reservations
- Effective Listening
- Service Quality
- Customer Reservations
- Phone Etiquette
- Administrative Support
- Reservation Confirmation
- Superior Customer Service
- Complex Problem-Solving
- Call Center Customer Service
- Effective Customer Communication
- Reservations and Ticketing
- Efficient Sales Transactions
- Customer Service and Assistance
- Team Meetings
Accomplishments
- Achieved Golden Globe award by teaching ARD for booking international reservation.
- Achieved high results by resolving Customer complaints with accuracy and efficiency.
- Collaborated with team of 10 in the development of International booking. (ARD)
- Worked at Midway Airport as a Meeter - Greeter
- Walked the sales floor assist co-workers navigate through challenging calls to increase proficiency
- Chaired round table discussions
- Assisted with new-hire classes in Chicago, Cleveland, Albuquerque and Atlanta
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reservation Sales Agent
Southwest Airlines
07.1992 - 07.2021
No Degree - General Studies
Kennedy King College
High School Diploma -
Curie High School, Chicago Il
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