Virginia Maina

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

Selling high quality perfumes to customers depending on their preferences.

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Executed positive demeanor to each and every visitor approaching front desk.
• Quickly answered calls and routed to proper guest or department using multiline phone system.

Provided 5 star 5 diamond service always leaving guest with a good first impression,building the guest anticipation for a good stay.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.