SEVAL HALEY
House of Stars & Stripes, Nonprofit
Moreno Valley,CA
29
years of professional experience
Results-driven public-service professional with 16 years of eligibility and case management experience in recruitment, job placement operations, and welfare-to-work activities. Expertise in participant interviewing, employment planning, and high-volume caseload management, alongside a strong background in budgeting and operational reporting. Currently pursuing a Master of Social Work, building on a Bachelor's degree in Business.
Work History
Reservation Sales Agent
5 Years 9 Months- Led initiatives within Teamsters Union to enhance member engagement
- Represented nonprofit organization in regional events to promote its mission
- Managed inbound reservation calls, booking Amtrak travel and answering fare, schedule, and route questions. 2. Processed ticket sales, exchanges, and cancellations while following reservation policies and fare rules. 3. Verified passenger information and travel preferences to support accurate itinerary creation and amendments. 4. Resolved customer issues with schedule changes, delays, and connection concerns using reservation systems. 5. Applied product knowledge to explain service options, accommodations, and available discounts. 6. Updated passenger records and transaction details with accuracy across multiple reservation platforms. 7. Assisted travelers with baggage, station, and train service information to support smooth trip planning. 8. Maintained professional phone etiquette while handling high-volume calls and delivering consistent customer support.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Temporary Housing Specialist I
7 Months- Coordinated housing support and stabilization services for individuals and families experiencing or at risk of homelessness; assessed barriers, verified program documentation, and managed a high-volume caseload to facilitate access to housing resources.
- Review participant eligibility, household composition, income, leases, and supporting records in accordance with Housing Support Program requirements.
- Prepared Rental Unit Approval packets and related housing documentation; coordinated with administrative staff, property owners, and community partners to ensure timely approvals and placements, enhancing service delivery.
- Built and maintained landlord and property manager partnerships through outreach, site visits, and coordinated transitions; expanded network by identifying three additional properties with available units, increasing housing options for clients.
- Maintain detailed case records, track service activity, resolve participant and landlord inquiries, and coordinate inspection scheduling and follow-up.
SSVF Veteran Case Manager (Part-Time)
9 Years 2 Months- Connected veterans transitioning to civilian life with employment, workforce training, and supportive services through community outreach and job orientation sessions.
- Facilitated job-readiness workshops and provided individualized employment preparation, identifying employment goals, strengths, and barriers to workforce reentry to enhance workforce integration.
- Identified employment opportunities and built relationships with community and workforce partners to refer veterans to prospective employers and training resources.
- Develop and monitor individualized stabilization plans, document participant progress, and coordinate housing and employment supports to promote long-term self-sufficiency.
Eligibility Specialist II – Medicaid
9 Months- Determined initial and ongoing Medicaid eligibility by interviewing applicants, verifying financial and household information, and interpreting federal and state policy.
- Managed ongoing cases, maintained audit-ready records, and documented eligibility actions using NC FAST to ensure compliance and facilitate accurate reporting.
- Explained program requirements and coordinated referrals to supportive resources to enhance applicant access to necessary services.
Intake & Continuing Eligibility Worker II
14 Years 4 Months- Conducted detailed client interviews and eligibility assessments for public assistance programs including CalWORKs, Medi-Cal, and CalFresh; applied policy and documentation requirements accurately.
- Coordinated CalWORKs Welfare-to-Work activities, developing employment plans, facilitating vocational and training referrals, tracking participant activities, and addressing barriers to self-sufficiency.
- Supported CalWORKs Welfare-to-Work activities, including employment plans, vocational and training referrals, participant activity tracking, and referrals addressing barriers to self-sufficiency.
- Clarified benefits, responsibilities, and program requirements; linked clients to essential employment-related, financial, educational, and community services.
- Mentored colleagues, prepared comprehensive case reports, and conducted outreach presentations and community education to enhance client awareness.
Owner & Dispatcher
6 Years 11 Months- Managed business operations, including budgets, expense tracking, accounts, vendor relationships, logistics, and regulatory compliance to ensure smooth operations.
- Reviewed invoices and reconciled financial records while monitoring operational expenditures and preparing financial and performance reports for informed decision-making.
- Negotiated vendor service agreements, coordinated schedules, and recruited and supervised drivers to maintain effective transportation operations.
Office Manager & Recruiter
2 Years 1 Month- Conducted recruitment interviews and enrollment consultations to assess applicants’ needs and align them with available opportunities.
- Maintained participant and enrollment documentation, tracked progress, and facilitated daily office and recruitment operations.
- Maintained participant and enrollment documentation, tracked progress, and supported daily office and recruitment operations.
Customer Service Manager
1 Year 8 Months- Supervised branch staff, coached employees, resolved escalated customer issues to enhance customer satisfaction, and ensured operational and regulatory compliance.
- Monitored financial transactions, operational metrics, and internal controls; assisted with process improvements to enhance reporting accuracy and supported community outreach initiatives.
- Managed branch customer service operations, resolving escalated account issues with accuracy and professionalism.
- Coached frontline staff on bank policies, service standards, and effective customer interaction techniques.
- Monitored daily transaction workflows to ensure compliance with banking procedures and regulatory requirements.
Education
Master of Social Work - MSW
in progress
Bachelor of Science - Business
Skills
Customer Engagement
Recruitment & Enrollment
Client Needs Assessment
Job and Training Referrals
Regulatory Compliance
Case Management
Program compliance
Budget Management
Stakeholder Relations
Supplier Coordination
Team Development
Microsoft Excel
Software proficiency
ADDITIONAL EXPERIENCE
Amtrak – Reservation Sales Agent | Teamsters Union leadership | Nonprofit Regional Ambassador
Personal Information
Title: DEVELOPMENT SPECIALIST II COMMUNITY CAREER SERVICES
Timeline
Temporary Housing Specialist I
Housing Authority County of Riverside, CA
03.2026 - CurrentRead More
Eligibility Specialist II – Medicaid
Cabarrus County Human Services, NC
05.2025 - 02.2026Read More
Owner & Dispatcher
Haley’s Express Trucking Inc.
01.2018 - 12.2024Read More
SSVF Veteran Case Manager (Part-Time)
House of Stars & Stripes, Nonprofit
08.2017 - CurrentRead More
Intake & Continuing Eligibility Worker II
San Bernardino County DPSS, CA
01.2011 - 05.2025Read More
Office Manager & Recruiter
Personal Touch – Job Placement Agency, Riverside, CA
02.2009 - 03.2011Read More
Customer Service Manager
Union Bank of California, Riverside, CA
06.2007 - 02.2009Read More
Reservation Sales Agent
Amtrak
01.1998 - 10.2003Read More
Grand Canyon University
Bachelor of Science from Business
Read More
Grand Canyon University
Master of Social Work from MSW
Read More