Clifford Green
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Reservation Sales Agent
Enterprise Car Rental
03.2023 - Current
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Balanced competing priorities under pressure without sacrificing attention to detail when processing multiple simultaneous reservations requests from diverse clientele groups.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Smart Home Expert
Dish Network Corp
05.2016 - 02.2023
- Improved user experience by creating easy-to-follow guides for operating various smart home devices and systems.
- Conducted thorough assessments of clients'' existing technology infrastructure, identifying opportunities for improvement and increased functionality.
- Evaluated client feedback to identify areas for improvement and implement necessary changes, ensuring continuous enhancement of service quality.
- Developed strong relationships with clients, resulting in repeat business and referrals from satisfied customers.
Quality Assurance Inspector
Hytorc Of TYexas
03.2010 - 03.2016
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
Skills
- Strong Work Ethic
- Patience and composure
- Reservation Software Expertise
- Travel industry knowledge
- Complaint resolution
- Policy Adherence
- Customer Engagement
- Schedule Maintenance
- Problem-Solving
- Data Entry
- Active Listening
- Team Leadership
Timeline
Reservation Sales Agent
Enterprise Car Rental
03.2023 - Current
Smart Home Expert
Dish Network Corp
05.2016 - 02.2023
Quality Assurance Inspector
Hytorc Of TYexas
03.2010 - 03.2016
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