Geymi Pedroso
Orlando,FL
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in .
Overview
9
9
years of professional experience
Work History
Reservation Sales Agent
Ecoturismo, Turismo De Naturaleza, Turismo De Aventura
01.2020 - 11.2023
- Responded promptly to customer inquiries and requests in a professional manner.
- Verified guest information and payment options ensuring accuracy and completeness.
- Collaborated with other departments within the organization to ensure excellent service delivery for guests.
- Answered incoming calls and emails from customers to provide information on hotel services, rates and availability.
Waitress Supervisor
MSC Crociere
01.2015 - 12.2019
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Calculated charges, issued table checks and collected payments from customers.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Education
Some College (No Degree) - Tourism And Travel Marketing
FORMATUR
Cuba11-2015
Ingenieer -
Informatics Sciences University
Cuba06-2010
Skills
- Upselling Strategies
- Telephone Etiquette
- Upselling Techniques
- Strong Work Ethic
Languages
Spanish
Native/ Bilingual
English
Professional
Italian
Limited
Timeline
Reservation Sales Agent
Ecoturismo, Turismo De Naturaleza, Turismo De Aventura
01.2020 - 11.2023
Waitress Supervisor
MSC Crociere
01.2015 - 12.2019
Some College (No Degree) - Tourism And Travel Marketing
FORMATUR
Ingenieer -
Informatics Sciences University
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