Bronson Lee
Milford,CT
Summary
Highly motivated and accomplished sales and customer service specialist with over 25 years experience with a strong emphasis on closing the sale as well as providing stellar customer service. Able to work independently and exceed sales goals consistently while paying close attention to detail. Able to supervise others and lead by example
Overview
25
25
years of professional experience
Work History
Reservation Sales Agent
Sandestin Golf & Beach Resort
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and amenities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
Warehouse Package Handler
Federal Express Ground
10.2020 - 09.2021
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
Administrative Assistant
Lerner Cumbo & Associates
09.2016 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Reservation Sales Trainer
Fun & Sun Getaways
02.2012 - 02.2016
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed training and development for highly effective sales team.
- Trained on sales and account management practices to enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
Leisure Travel Counselor
Alpha Travel & Tours
01.2007 - 12.2011
- Arranged travel accommodations for groups, couples, executives, and state of Florida employees.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel elements..
- Asked open-ended questions to better ascertain client needs and determine best travel offerings for air, rail, hotel, vacation rentals, tours, cruises and rental cars.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and build my book of business.
Lead Travel Counselor
Bookit.com
06.2004 - 12.2006
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and families with special travel needs.
Front Desk Agent
Four Points by Sheraton Hotel
09.2000 - 04.2004
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Corporate Travel Counselor
American Express Travel Management
08.1999 - 08.2002
- Arranged travel accommodations for assigned corporate clients and executives for air, rail, hotels, car rentals, and shuttle services.
- Provided customers with best rates and well-researched travel options while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships with corporate clients.
Education
Certificate of Travel And Hospitality - Travel
American Express Travel Academy
Tampa, FL12-1998
Associate of Arts - History
Gulf Coast State College
Panama City05-1991
Skills
- Policy adherence
- Resort amenities
- Telephone etiquette
- Call abandonment minimization
- Upselling strategies
- Complaint resolution
- Reservation confirmation
- Typing 65 wpm
- Knowledge of major travel destinations and cruises
- Very knowledgeable of world and US geography to assist clients with booking travel
- Strong phone sales experience over 20 years
- Very knowledgeable of current computer applications such as microsoft word, excel, and outlook
- Experience with Sabre and Amadeus GDS systems
Timeline
Reservation Sales Agent
Sandestin Golf & Beach Resort
01.2022 - Current
Warehouse Package Handler
Federal Express Ground
10.2020 - 09.2021
Administrative Assistant
Lerner Cumbo & Associates
09.2016 - 08.2020
Reservation Sales Trainer
Fun & Sun Getaways
02.2012 - 02.2016
Leisure Travel Counselor
Alpha Travel & Tours
01.2007 - 12.2011
Lead Travel Counselor
Bookit.com
06.2004 - 12.2006
Front Desk Agent
Four Points by Sheraton Hotel
09.2000 - 04.2004
Corporate Travel Counselor
American Express Travel Management
08.1999 - 08.2002
Certificate of Travel And Hospitality - Travel
American Express Travel Academy
Associate of Arts - History
Gulf Coast State College
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