DAWN WILLIAMS
Missouri City
Summary
At United Airlines, I excelled as a Lead Remote Reservation Sales Agent, mastering reservation software and demonstrating exceptional patience. My collaboration in marketing material development and expertise in upselling strategies significantly enhanced guest experiences. I thrive in fast-paced environments, leveraging my strong work ethic and problem-solving abilities to exceed customer service expectations.
Developed strong communication, problem-solving, and customer service skills in fast-paced, customer-centric environment. Seeking to transition into new field where these skills can be effectively utilized and further developed. Adept at ensuring customer satisfaction and delivering efficient solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
LEAD REMOTE RESERVATION SALES AGENT
United Airlines
02.1996 - Current
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported the development of marketing materials showcasing hotel offerings, collaborating with the marketing team to create effective promotional content targeted at attracting new clientele.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
Education
GED -
HARRISON CENTRAL HIGH SCHOOL
Gulfport, MS06-1988
Skills
- Strong work ethic
- Patience and composure
- Reservation software expertise
- Telephone etiquette
- Reservation confirmation
- Upselling strategies
- Policy adherence
- Travel industry trends
- Call abandonment minimization
- Call queue management
- Telephone reservations
- Customer engagement
- Phone etiquette
- Reservation software
- Call control
- Travel bookings
- Schedule maintenance
- International travel
- Production leadership
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Passenger assistance
- Team building
- Complaint resolution
Accomplishments
- Supervised team of 60 staff members.
- Resolved product issue through consumer testing.
Affiliations
- BEACON
Certification
- First Aid Certification
- TEXAS Driver's License
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
Languages
English
Full Professional
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Community Cleanup
- Volunteer Travel
- Music
- Volunteering at united airline
- Dancing i teach line dance for the church
Timeline
LEAD REMOTE RESERVATION SALES AGENT
United Airlines
02.1996 - Current
GED -
HARRISON CENTRAL HIGH SCHOOL
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Lori ColemanLori Coleman
International Flight Attendant at United AirlinesInternational Flight Attendant at United Airlines
Anna LobovaAnna Lobova
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Caleb E. PierreCaleb E. Pierre
Aircraft Maintenance Technician at United AirlinesAircraft Maintenance Technician at United Airlines
Jeffrey PhilipJeffrey Philip
Volunteer at Houston Food BankVolunteer at Houston Food Bank