Chamisha Stevenson

Booking cruises, customer service, inbound call taking, taking payment, utilizing resources and record keeping

• Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
• Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Assembled and maintained patient medical records and other documents related to patient care.
• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• In home private care for children, elderly, physical and mental disabled clients to assist with meals, meds, independent living, wound care and appointments.
• Verification of insurance, billing and scheduling of clients

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Answered front desk phones and greeted incoming guests

• Operated POS terminals and cash drawer balancing.
• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
• Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
• Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.