Carlos Maldonado

• Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
• Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
• Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.

* High volume call center for travel agents to call and get quotes and purchase flights,hotels,rental cars and tours.

• Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
• Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
• Checking fire extinguishers safety eye was stations and officers smoke respiratory packs where up To date and fully functioning when needed.

• Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
• Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
• Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
• Watch individuals on watch ,note in log book every 15 minutes for psychologist and courts.

• Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
• Dropped off tickets for events to vendors and picked up large of amounts of money at a time from ticket sales.

• Maintained safety and security .
• Improved overall security posture through regular monitoring, analysis, and reporting of security logs.
• under cover security to catch people trying to sell tickets for a higher price deal.